Technical Engineer Cybersecurity

Tech Titan Group - Titan Guard and Tech Titan Distribution; Daerah Khusus Ibukota Jakarta; On-site; IDR 300,000,000 - 400,000,000; Full time

Job summary

Join a dynamic and innovative team as a Technical Engineer in Cybersecurity, where your expertise in Cyber Security and Computer Networking will help shape the future of customer support. In this role, you will be the frontline hero, assisting customers with technical challenges, enhancing security measures, and ensuring seamless product deployment. This position offers a collaborative environment where your contributions will directly impact customer satisfaction and product improvement. If you are eager to grow your skills and make a difference in a fast-paced tech landscape, this opportunity is perfect for you!

Benefits

Smart Casual Fridays

Flexible working hours

Training opportunities

Qualifications

• 2-3 years experience in Cyber Security and Computer Networking.
• Strong customer service skills and ability to communicate technical issues.

Responsibilities

• Provide high-quality technical support and resolve customer issues.
• Document support issues and improve knowledge base articles.

Skills

Cyber Security

Computer Networking

Customer Service

Troubleshooting

Programming Knowledge (Regex)

Communication Skills

Education

Bachelor's Degree in Computer Science or Engineering

Tools

Microsoft Teams

Zoom

Webex

Xcode

Visual Studio

Android Studio

Eclipse

Job description

About the job Technical Engineer Cybersecurity

Technical Support Engineer

Responsibilities

1. Flexible to accommodate urgent customer needs over weekends and public holidays.
2. Perform tasks such as issues, deploying products, collecting artefacts for debugging.
3. Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes.
4. Document all support issue details while supporting customers to ensure details are available for all relevant parties.
5. Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team.
6. Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information.
7. Report customer use cases, requirements, enhancement requests, and recommend fixes.
8. Practice the give and take model of knowledge and experience exchange by sharing information with the team.
9. Constantly improve job skills through participation in product, technology, and customer service training as it is made available.
10. Participate in improving processes, communication, systems, etc.

Qualifications

Demonstrated Required Skills and Abilities:

1. Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience.
2. Able to communicate in English (written).
3. Experience in Cyber Security AND Computer Networking (at least 2 to 3 years experience).
4. Advantages to have Experience in deploying and supporting Cyber Security solutions such as SIEM/UBA/SOAR/XDR/EDR/Vulnerability Management/Firewall Management System.
5. Advantages to have some programming knowledge (Experience in Regex).
6. Junior engineer position is available for candidates with the relevant field of studies (IT/Network/Cyber Security).
7. Familiarity with Mac, Windows, Linux, iOS, or Android.
8. Experience in Xcode, Visual Studio, Android Studio, or Eclipse.
9. Ability to troubleshoot system issues.
10. Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting.
11. Interest and experience in security is a great advantage.
12. Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex.
13. Strong customer service skills and the ability to work with customers in a manner that is professional, compassionate, and effective.
14. Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally.

Additional Information

Office Hours: Monday - Friday, 8.30am - 5.30pm

Smart Casual Fridays

Salary is negotiable depending on experience