Technical Client Relation

TADA; Daerah Khusus Ibukota Jakarta; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Join a dynamic and innovative company as a Technical Client Relation specialist, where your role will be pivotal in fostering strong relationships with clients and ensuring their satisfaction. This position offers the opportunity to engage with diverse clients, resolve challenges, and explore new sales opportunities while staying abreast of industry trends. With a focus on enhancing internal processes and leading project management efforts, you'll play a crucial role in driving the company's growth. If you're passionate about technology and client relations, this is your chance to make a significant impact in a leading loyalty and rewards platform.

Benefits

Sabbatical Program

Growth Opportunities

Unique Work Environment

Laptop Ownership/Allowance

Celebration of Work Anniversaries

Learning Opportunities

Teamwork Environment

Stock Options Program

Qualifications

• 3-5 years in Business Analyst or Project Manager roles, preferably in tech.
• Strong communication and negotiation skills are essential.

Responsibilities

• Maintain strong client relationships through exceptional after-sales care.
• Develop proposals and presentations to ensure product awareness.
• Lead project management efforts for technical feasibility.

Skills

Business Analysis

Project Management

Technical Account Management

Communication Skills

Negotiation Skills

Problem-Solving

Attention to Detail

Client Relationship Management

Education

4-year degree in Business

4-year degree in Economics

4-year degree in Engineering

Tools

APIs

Job description

Tada the Game-Changer in Loyalty and Retention!

Who We Are?

Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.

As an Indonesian SaaS company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.

Job Title: Technical Client Relation

Department: Client Relation & Project Management

Working Arrangement: On-site

Information about the role:

As a Technical Client Relation, the primary focus lies in building strong connections with clients to guarantee their requirements are fulfilled, ensuring their satisfaction with the company's offerings, and resolving any encountered challenges. Additionally, maintaining rapport with current clients while exploring potential sales opportunities and conveying them to the product development and sales teams within the constraints of existing offerings is essential. This role encompasses activities such as researching, tracking, and analyzing industry trends.

Key Responsibilities:

• Maintaining strong relationships with existing accounts through exceptional after-sales care and incorporating client feedback.
• Keeping abreast of industry trends to inform client strategies and identify new sales opportunities.
• Developing and delivering compelling proposals and presentations to clients, ensuring our products and services remain top-of-mind.
• Acting as a primary contact for client complaints and issues, ensuring effective communication across all channels.
• Proactively enhancing internal processes to support scalability and efficiency.
• Ensuring contract terms are met by both the company and clients.
• Independently conducting Program Performance Reviews to turn insights into opportunities, achieving clients' targets and objectives.
• Leading project management efforts, creating detailed plans to track progress and involving all relevant stakeholders to ensure technical feasibility.

Requirements:

• 3-5 years of experience as a Business Analyst, Project Manager, or Technical Account Manager, preferably in the tech or startup space.
• A 4-year degree in Business, Economics, or Engineering.
• Strong communication skills, both written and verbal, with the ability to confidently engage with colleagues and clients at all organizational levels.
• Creativity in identifying new business opportunities, combined with a proactive mindset, strong business insight, and keen attention to detail.
• Excellent negotiation and influencing skills to secure beneficial agreements for both the company and clients.
• Understanding of business analysis and project management, with the ability to translate business needs into technical solutions.
• Experience in client-facing roles, managing expectations, and ensuring client satisfaction with technology solutions.
• Experience working with technical teams, effectively communicating business needs to ensure successful implementation.
• Basic understanding of system integration concepts and APIs to facilitate discussions between technical and business stakeholders.

Why You'll Love Working Here?

• Sabbatical Program: Recharge with our 15-day sabbatical leave every three years, acknowledging that long-term work can be demanding.
• Growth Opportunities: We support your learning and development aspirations, both within and outside our organization, aiming to nurture an entrepreneurial spirit in our team.
• Unique Work Environment: Experience the unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since 2012.
• Engagement Department: Get involved to refresh your mind with exciting activities outside the work to do.
• Laptop Ownership/Allowance: Choose between a company laptop or a laptop allowance.
• Celebrate With Us: We love to celebrate work anniversaries and birthdays.
• Learning and lots of it. We promote vertical and lateral movement. It’s not uncommon for Tayo (that’s what we call our team) to move divisions two or three times throughout their career. We want people to learn new stuff that excites them.
• Sincere teamwork. This word isn’t officially in our values, but when I asked new joiners about what value they really feel at Tada that’s not stated on our wall, many mentioned that Tayo is really helpful and they can feel the ‘teamwork’ atmosphere.
• Think and act like an owner is our value. But the truth is we don't want you to act like an owner, we want you to be a real owner. So for our top performers, we'd love to lure you into our stock options program.

What We Do Not Promise:

• We do not promise fixed working hours. Sometimes, projects and deadlines may require additional hours or flexibility.
• We do not promise unlimited resources or budgets. We may have to operate with limited resources and manage priorities carefully.
• We do not promise a pressure-free environment. There are often high demands and significant expectations for growth and success.

If you're ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the region, take the leap and help us shape the future of loyalty and rewards!