Technical Account Manager Indonesia, , Enterprise Support

ENGINEERINGUK; Daerah Khusus Ibukota Jakarta; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

Join a forward-thinking company as a Technical Account Manager in Indonesia, where you'll leverage your technical expertise to help customers maximize their use of cloud technology. In this dynamic role, you'll work closely with a diverse range of clients, from innovative startups to established enterprises, guiding them through their cloud journey with AWS. You'll have the opportunity to develop your consulting and leadership skills while collaborating with talented cloud technologists. This position promises a fulfilling career path with opportunities for mentorship and AWS certification, making it an exciting opportunity for those passionate about technology and customer success.

Qualifications

• 5+ years of experience in a technical environment with customer-facing roles.
• Expertise in various technical domains and a strong learning drive.

Responsibilities

• Provide consultative guidance to help customers maximize AWS value.
• Build solutions and advocate for customers while ensuring operational health.

Skills

Customer-facing experience

Technical expertise in multiple domains

Problem-solving skills

Consultative skills

Strong communication skills

Education

Bachelor's degree in a technical field

Tools

AWS

Azure

Google Cloud Platform

DevOps tools

Job description

Technical Account Manager Indonesia, Enterprise Support

DESCRIPTION

As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.

As we continue to rapidly expand in Indonesia, you'll have plenty of opportunities to develop your technical, consulting and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.

Key job responsibilities

1. You'll build solutions, provide technical guidance and advocate for the customer.
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.
5. Consult with a range of partners from developers through to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
9. Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise.
10. Solve a variety of problems across different customers as they migrate their workloads to the cloud.
11. Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life
As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

BASIC QUALIFICATIONS

1. Internal or external customer-facing experience.
2. 5+ years' work experience in a technical environment.
3. Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.).
4. Naturally curious with a high learning drive.
5. Experience in one or more functional domain (e.g. architecture, operations, technical implementation, consulting).

PREFERRED QUALIFICATIONS

1. Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
2. Understanding of DevOps practices and tools including Continuous Integration / Deployment etc.
3. Project Management experience or certified.