TECHNIC OPR - PS GISTING 2

JAPFA; Lampung; On-site; IDR 6,000,000 - 90,000,000; Full time

Job summary

JAPFA in Indonesia is seeking a customer-focused technician to provide basic technical support for assigned products to customers and sales teams, including guidance on product application, usage instructions, and basic troubleshooting.

You will assist in product demonstrations, explain technical features, and record customer issues and inquiries. You will coordinate with sales, QA, and technical teams to resolve problems while adhering to SOPs and safety standards.

Qualifications

• Provide basic technical support to customers for assigned products.
• Strong communication and presentation skills for customer interactions.
• Record customer issues and inquiries accurately for follow-up.
• Coordinate with sales, QA, and technical teams to resolve issues.

Responsibilities

• Provide basic technical support to customers and sales teams for assigned products.
• Assist in product application guidance, usage instructions, and basic troubleshooting.
• Support sales activities through product demonstrations and technical explanations.
• Record customer issues, feedback, and technical inquiries accurately.
• Coordinate with sales, QA, and technical teams for issue resolution.
• Follow technical SOPs, safety standards, and reporting procedures.

Skills

Technical support

Customer communication

Product demonstrations

Troubleshooting

Tools

CRM software

Job description

Provide basic technical support to customers and sales teams for assigned products. Assist in product application guidance, usage instructions, and basic troubleshooting. Support sales activities through product demonstrations and technical explanations. Record customer issues, feedback, and technical inquiries accurately. Coordinate with sales, QA, and technical teams for issue resolution. Follow technical SOPs, safety standards, and reporting procedures.

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

https://www.japfa.com/

https://www.japfacomfeed.co.id/