Tech Support / IT Helpdesk (Magelang)

PT Profescipta Wahanatehnik; Kota Magelang ꦏꦸꦛꦩꦒꦼꦭꦁ; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A technology consulting firm in Magelang is seeking an IT Support professional to troubleshoot hardware and software issues, provide technical support, and assist in system setups. The ideal candidate has strong problem-solving skills, basic IT knowledge, and experience in a support role. This position offers various benefits including medical support and performance bonuses.

Benefits

Medical

Miscellaneous allowance

Education support

Loans

Parking

Vision

Meals

Transportation

Performance Bonus

Qualifications

• Experience 2-4 years as IT Support.
• Strong attention to detail.
• Willingness to learn new technologies.

Responsibilities

• Troubleshoot hardware, software, and network issues.
• Provide first-level technical support to users.
• Install and configure computer systems.

Skills

Problem-solving skills

Communication skills

Customer-focused attitude

Basic knowledge of hardware/software

Education

Bachelor’s degree in Information Technology or related field

Tools

Mikrotik

Windows Server

Active Directory

Proxmox

Job description

Troubleshoot and resolve hardware, software, servers, storage and network issues.

Provide first-level technical support to end-users via phone, email, or in-person.

Install, configure, and update computer systems and software as needed.

Assist with setting up new user accounts, workstations and servers

Collaborate with the IT team to resolve technical issues.

Assist in maintaining and managing IT inventory, including hardware and software.

Support the IT team with additional projects and tasks as needed.

Familiar with Mikrotik, Windows Server, Active Directory, Proxmox and storage server

Familiar with warehouse

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).

Experience 2-4 year as IT Support Role.

Basic knowledge of computer hardware, software, and networking fundamentals.

Strong problem-solving skills and attention to detail.

Excellent communication skills and a customer-focused attitude.

Willingness to learn and adapt to new technologies.

Willing to be placed in Magelang (Central Java)

Company Overview:

Profescipta is a technology consulting and software development group which is founded on 1993 as a project management consulting and professional training firm. In 2001, Profescipta began the software development group. Since its foundation, Profescipta has delivered a number software solutions for a wide range of industries and domains such as Financial, Banking, automotive, and Retail companies.

Our services include:

• Custom business applications focusing in web based and mobile technologies.
• Network, Server, and Infrastructure Maintenance
• IT Outsourcing.

Our Products include:

• End to end statement engine including hard copy and e-statement solutions for banking and credit cards.

Benefits:

• Medical
• Miscellaneous allowance
• Education support
• Loans
• Parking
• Vision
• Meals, Transportation, Performance Bonus