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SAMIR is seeking a Quality Assurance Leader to uphold quality standards across departments, including Desk Collections, Credit Analyst, and Customer Service. This role involves conducting quality checks, providing training, and collaborating with department leaders to enhance quality procedures. The successful candidate will have a Bachelor's degree and at least two years of relevant experience, with strong analytical and communication skills.
Primary Job Role :
The Quality Assurance Leader is responsible for ensuring that all departments within the company adhere to established quality standards and procedures. This includes conducting regular quality checks on the work of the Desk Collections, Credit Analyst, Telesales and Customer Service departments, as well as providing feedback and training as needed. The Quality Assurance Leader will work closely with the Quality Assurance Manager to develop and implement quality assurance processes and procedures, and will collaborate with department leaders to identify areas for improvement.
Job Description :
Job Qualifications :
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