Team Leader Quality Assurance (Customer Service & Telesales)

SAMIR; Daerah Khusus Ibukota Jakarta; On-site; USD 15.000 - 25.000; Full time

Job summary

SAMIR is seeking a Quality Assurance Leader to uphold quality standards across departments, including Desk Collections, Credit Analyst, and Customer Service. This role involves conducting quality checks, providing training, and collaborating with department leaders to enhance quality procedures. The successful candidate will have a Bachelor's degree and at least two years of relevant experience, with strong analytical and communication skills.

Qualifications

• Minimum of 2 years of experience in quality assurance team leader or related field.
• Familiarity with quality assurance processes and procedures.
• Understanding of applicable standard regulations (AFPI-OJK).

Responsibilities

• Conduct regular quality checks on Desk Collections, Credit Analyst, Customer Service, and Telesales departments.
• Provide feedback and training to department staff.
• Develop and implement quality assurance processes in collaboration with the Quality Assurance Manager.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in a related field

Tools

Microsoft Excel

QA tools

Job description

Primary Job Role :

The Quality Assurance Leader is responsible for ensuring that all departments within the company adhere to established quality standards and procedures. This includes conducting regular quality checks on the work of the Desk Collections, Credit Analyst, Telesales and Customer Service departments, as well as providing feedback and training as needed. The Quality Assurance Leader will work closely with the Quality Assurance Manager to develop and implement quality assurance processes and procedures, and will collaborate with department leaders to identify areas for improvement.

Job Description :

1. Conduct regular quality checks on the work of the Desk Collections, Credit Analyst, Customer Service, and Telesales departments.
2. Provide feedback and training to department staff to improve quality standards.
3. Work with department leaders to identify areas for improvement and develop plans to address them.
4. Develop and implement quality assurance processes and procedures in collaboration with the Quality Assurance Manager.
5. Monitor and report quality metrics to senior management.

Job Qualifications :

1. Bachelor's degree in a related field
2. Minimum of 2 years of experience in quality assurance team leader or a related field
3. Strong analytical and problem-solving skills
4. Excellent communication and interpersonal skills
5. Ability to work independently and as part of a team
6. Familiarity with quality assurance processes and procedures
7. Understand applicable standard regulations (AFPI-OJK)
8. Have the ability to use Microsoft Excel or other applications related to QA tools

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