Team Leader (Hotel Industry) - Call Center Background

Team Leader (Hotel Industry) - Call Center Background

Oversees daily team operations to ensure efficient workflow and achievement of team goals.

Drives customer satisfaction by delivering exceptional service through inbound and outbound voice interactions.

Motivates and empowers the team to exceed performance expectations and organizational objectives.

Develops and implements effective work processes to enhance customer experience and team efficiency.

Sets clear performance targets and tracks progress through regular performance reviews.

Delegates tasks and responsibilities to optimize team productivity and skill development.

Identifies training needs and delivers comprehensive training programs to enhance agent capabilities.

Manages shift operations to ensure optimal staffing and service levels.

Fosters a positive and collaborative work environment that inspires team members to excel.

Contributes to company growth by building a high-performing team and driving customer loyalty.

Requirements:

Minimum 1 year of experience as Contact Center/Customer Service Team Lead.

Required languages: Strong proficiency in Bahasa Indonesia & English (spoken and written).

Must be willing to work on 24/7 rotational shifts.

5 working days, 9-hour shift inclusive of 1 hour break and short breaks.

Full Training Program will be provided for new hires.

Must be willing to commute and work in Yogyakarta city (WFO).

High commitment to qualify & high focus on customer.

Medical Coverage (BPJS Health Care).

BPJS Manpower.

Attractive incentive.