Team Leader CS Data Verification and Entry

Team Leader CS Data Verification and Entry

• Graduated S1 any major, from minimum GPA 3.0
• Minimum 2 years of experiences as Team Leader KYC Data Entry verification/validation
• Competency in using Excel for basic statistical analysis and data visualization in deck presentation.
• Experience in optimizing Excel spreadsheets for performance, such as managing large datasets without significant lag.
• Also proficient in Ms. Office (Word, Excel, PPT), Google Sheet, and Reporting knowledge
• Ability to troubleshoot and resolve issues related to data integrity and formula errors.
• Skills in designing efficient workflows and processes to handle large datasets.
• Understanding of how to protect sensitive data within Excel, using features like password protection and data encryption.
• Prefer to understand Dynamic365, Salesforce
• Understand of data & customer support metrics
• Understand troubleshooting handling
• Experience in handling large datasets
• Good command in English both written and speaking
• Should be willing to work in shift (time shift and working day shift)
• Accustomed in preparing presentation deck and presenting to leader/other stakeholders.

Job Scope/Description:

• Provide excellent service by processing registrations quickly and accurately
• Manage the service registration process and disputes arising from our merchant and stakeholder
• Maintain good relationships and community building efforts with our merchant and stakeholder
• Monitor various corporate communication channels with timely and appropriate responses
• Collect and report for any technical or system issues while processing data entry
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)