T&T Senior Consultant - ETP As A Service/Operate (SAP FICO) - MY

Deloitte PLT; Daerah Khusus Ibukota Jakarta; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking talented individuals to join their team and make a significant impact. In this role, you will provide advanced support for SAP systems, collaborating with diverse teams to solve complex issues and enhance client satisfaction. You will have the opportunity to lead discussions on solution design, participate in continuous improvement initiatives, and contribute to business development efforts. This position offers a chance to grow your leadership skills in a supportive environment that values personal development and diverse perspectives. If you are proactive, resourceful, and ready to take your career to the next level, this opportunity is for you.

Qualifications

• 8+ years of experience supporting SAP S/4HANA or SAP ECC.
• Proficiency in English; knowledge of additional languages is a plus.
• Strong facilitation and stakeholder engagement skills.

Responsibilities

• Provide 2nd or 3rd level AMS support for escalated issues.
• Lead discussions on high-level solution design for enhancements.
• Participate in continuous improvement initiatives.

Skills

SAP S/4HANA

SAP ECC

Stakeholder Engagement

Leadership Skills

Problem Management

Technical Debugging

Communication Skills

Education

Bachelor's Degree in IT

Bachelor's Degree in Business Information Systems

Bachelor's Degree in Engineering

Certifications in SAP applications

Tools

SAP

ITIL

PMP

Agile

Job description

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Date: 22 Apr 2025

Service Line / Portfolios: Enterprise Technology & Performance

Location:

Kuala Lumpur, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive, and sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

Ready to unleash your potential with us? Join the winning team now!

• You may be assigned as Level 2 AMS support or Level 3 AMS support, working between Business/Client IT Teams, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected to:
• Provide 2nd or 3rd level AMS support for escalated issues, performing in-depth troubleshooting for medium to complex production incidents, resolving issues, and monitoring fixes to ensure correct resolution in accordance with the scope and SLA.
• Identify and perform problem management to reduce re-occurring issues, presenting root cause analysis to stakeholders, and delivering permanent fixes within agreed timeframes and quality standards.
• Lead discussions on high-level solution design for medium to complex enhancements, perform effort estimations, and ensure end-to-end solutioning, building, testing, and delivering enhancements within the timeframe and quality expectations.
• Maintain documentation according to firm standards, best practices, and SOPs.
• Comply with all standard AMS processes, procedures, and client IT policies.
• Participate in continuous improvement initiatives to enhance current processes.
• You may also be assigned as part of a project team to implement applications, supporting delivery and development of solutions that meet client needs, and assisting in documentation and communication with clients.
• You will collaborate with diverse project team members to solve problems, improve performance, and generate value for clients across industries.
• You will uphold Deloitte’s standards and ethos in interactions with team members and clients.
• You may lead or coach Analysts and Consultants.
• You will support business development by contributing to proposals, presentations, and publications.

At Deloitte, we believe in empowering our people to become leaders at all levels. Our shared values guide us to:

• Demonstrate commitment to personal learning and development.
• Understand how daily work aligns with team and business priorities.
• Maintain accountability and personal performance.
• Develop effective communication and stakeholder management skills.
• Work well with others and appreciate diverse perspectives.
• Understand Deloitte’s success factors.
• Act with integrity and awareness of personal impact.
• Bring fresh perspectives and deepen understanding of Deloitte.

Qualifications include:

• A bachelor’s degree in IT, Business Information Systems, Business, Engineering, Mathematics, or related fields.
• At least 8 years’ experience supporting SAP S/4HANA or SAP ECC, with leadership experience preferred.
• Knowledge of related modules/sub-modules and end-to-end business processes.
• Experience with technical debugging is a plus.
• Certifications in SAP applications, ITIL, PMP, PRINCE, or Agile are advantageous.
• Proficiency in English; additional languages like Mandarin, Bahasa Malaysia/Indonesia, etc., are a plus.
• Strong facilitation, stakeholder engagement, and leadership skills.
• Proactive and resourceful with flexibility to support client needs, including after-hours and travel as required.

Please note: Deloitte will never contact you directly via messaging platforms to offer employment or ask for personal information. Apply only through our official Deloitte website.

Requisition ID: 108268

In Malaysia, Deloitte services are provided by Deloitte and related entities in Malaysia, members of Deloitte Southeast Asia Ltd., which is part of Deloitte Touche Tohmatsu Limited.