System Support Specialist (Odoo ERP)

PT. PRAKARSA JAYA SENTOSA; Jakarta Utara; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A leading technology firm in Indonesia is seeking an IT Support Specialist to maintain Odoo ERP systems, assist users, and develop software. The ideal candidate has a minimum of an S1 degree in Computer Science or related fields, at least 1 year of experience, and strong communication skills in English and Bahasa Indonesia. This role offers an opportunity to work closely with various IT technologies in a dynamic environment.

Qualifications

• At least 1 year of experience in IT Support or ERP Support roles.
• Basic understanding of ERP concepts, proficiency in Odoo ERP preferred.
• Strong initiative and ability to solve complex problems.

Responsibilities

• Maintain Odoo ERP systems to ensure seamless operation.
• Provide comprehensive user support and troubleshooting.
• Develop IT software to meet organizational needs.

Skills

Troubleshooting software issues

Written and verbal communication in English

Strong analytical skills

TCP/IP knowledge

Good communication skills

Education

Minimum S1 degree in Computer Science, IT, or Information Systems

Tools

Odoo ERP

Various IT technologies

Job description

Overview

Odoo ERP System Support: Maintain Odoo ERP systems to ensure seamless operation and user satisfaction.

• Fina & Accurate Support : Maintain Fina & Accurate Apps to ensure seamless operation and user satisfaction.
• User Assistance and Troubleshooting: Provide comprehensive user support, addressing and resolving technical issues promptly.
• Daily System Monitoring: Oversee daily ERP system activities, ensuring optimal performance and timely follow-up with users.
• User Request Analysis: Develop a thorough understanding of user requests, including their context and background, to provide effective solutions.
• Software Development: Develop and implement IT software within the Secom Indonesia environment, ensuring it meets organizational needs and standards.
• Bug and Defect Management: Identify, document, track, and manage bugs and defects throughout the software development lifecycle.
• Monitoring network, collaboration and security device.
• Preventive and corrective maintenance.

Requirements

• Educational Background: Minimum S1 degree in Computer Science, Information Technology, or Information Systems.
• Experience: At least 1 year of experience in IT Support or ERP Support roles.
• ERP Knowledge: Basic understanding of ERP concepts, with a preference for proficiency in Odoo ERP.
• Communication Skills: Strong written and verbal communication skills in both English and Bahasa Indonesia.
• Technical Skills: Proficiency in troubleshooting software and networking issues.
• Analytical and Problem-Solving Abilities: Strong analytical skills, initiative, and the ability to solve complex problems effectively.
• Having knowledge in TCP/IP, internet and networking.
• Having good knowledge in various IT technologies (server, external storage, various operating system and application, collaboration, etcetera) is an advantage.
• Having good communication skill & good attitude