Support And Customer Service

PT. Sentra Studia Indonesia; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service-focused company in Jakarta Pusat is seeking a dedicated Customer Service Representative to join their team. The ideal candidate will excel in providing exceptional support to clients via various communication channels, including phone, email, and live chat. Strong communication skills and problem-solving abilities are essential for success in this role.

Qualifications

• Able to respond promptly and professionally to customer inquiries.
• Must maintain a high level of product knowledge.
• Experience in customer support or service is preferable.

Responsibilities

• Respond to customer inquiries via phone, email, or live chat.
• Provide accurate information about products and services.
• Assist customers with orders, returns, and issue resolution.
• Troubleshoot technical problems and escalate as necessary.
• Collaborate with teams to improve processes.

Skills

Strong communication skills

Problem-solving abilities

Ability to help others

Job description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or live chat.
• Provide accurate information about our products or services, including pricing, availability, and features.
• Assist customers with placing orders, processing returns, and resolving any issues or complaints in a timely manner.
• Troubleshoot technical problems and escalate complex issues to the appropriate department for resolution.
• Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
• Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.