Head of Sales Operations

ID11 P.T. Electrolux Indonesia; Indonesia; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An established industry player is seeking a Supply Chain Manager to lead operations across Indonesia. In this pivotal role, you will manage demand and supply planning, ensuring strategic alignment with business objectives. Your innovative thinking and strong analytical skills will drive improvements in order management and customer service. Collaborating with a dynamic leadership team, you will influence key stakeholders and tackle complex challenges, all while fostering a high-performing team. This is a fantastic opportunity to make an impact in a vital area of the business, driving efficiency and effectiveness in supply chain operations.

Qualifications

• Strong grounding in supply chain and logistics concepts.
• Ability to analyze metrics for data-driven decision-making.

Responsibilities

• Lead demand and supply planning, order management, and customer service.
• Drive continuous improvement in demand planning and S&OP processes.

Skills

Supply Chain Management

Data Analysis

Negotiation Skills

Communication Skills

Strategic Thinking

Job description

Supply Chain Manager Indonesia page is loaded

Supply Chain Manager Indonesia

Apply locations Jakarta time type Full time posted on Posted Yesterday time left to apply End Date: May 15, 2025 (28 days left to apply) job requisition id JR69417 Supply Chain

Permanent

Job Description

Your Role

As the Sales Operations Manager you will be a member of the Leadership team and will own the overall strategy for managing Sales Operations across Indonesia. Leading a dynamic leadership team, you will be responsible for demand and supply planning, order management, and customer service that support the business strategy, objectives, and budgets. This role is instrumental in driving data-driven strategy and would be a key contribution to our Sales transformation journey.

A Typical Day

• Develop and prepare sales & demand forecasting and strategic planning within the sales organization. Establishing high levels of quality, accuracy, and consistency.
• Coordinate and facilitate the monthly S&OP meetings to achieve the demand plan consensus including new product introductions, product sales, and marketing activities as well as supply plan balance and constraints/gaps.
• Taking the lead for Integrated Business Planning (IBP), you will optimise demand forecasting and supply planning whilst promoting innovative thinking and collaboration.
• Measure, control, and improve S&OP plan accuracy through clearly defined metrics.
• Accountable to propose and define key metrics of S&OP and track benefits and improvements to the business while leading the development of planning strategies and implementing appropriate processes to manage supply plans, product availability, and inventory levels to fulfil sales demand, customer service metrics, and optimal costs.
• Create and drive continuous improvement of world-class demand planning and S&OP, Customer Service, and order processes.
• Develop and implement strategies to optimise supply chain and demand allocation efficiency and effectiveness to support business objectives.
• Drive the resolution of key supply-demand/service-cost issues.
• Lead, motivate and develop a high performing and productive team.
• Evaluate and identify process improvements to drive efficient inventory management principles improving Net Working Capital.
• Work closely with Sales Leadership in identifying significant business risks and escalate to the leadership teams and influence key stakeholders to drive decisions and resolution to complex and difficult challenges resulting in win-win outcomes.

Who You Are

• You possess fundamental grounding and knowledge of the total supply chain and logistics concept recognising the interrelationships between stakeholders and functional divisions.
• You are an innovative thinker, with strong negotiation and communication skills.
• You are data driven and enjoy analysing metrics to make decisions.
• You thrive in a matrix organization, with your ability to influence across different functions, levels and across geographical boundaries.
• You possess a sound balance of strategic / conceptual thinking and operational focus.
• You are commercially savvy & financially knowledgeable, with a keen business interest to drive profitable sales growth.
• You display learning agility, with a demonstrated ability to embrace and drive change within an organization.

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

• Make sure you take reasonable care for your health and safety, and
• Take care that what you do doesn’t affect the health and safety of others, and
• Follow instructions, such as reporting incidents and hazards, and
• Follow policies or procedures, and
• Attend training that helps you to work safely.