Supply Chain Management & Customer Service Lead

MSD; Jakarta Pusat; Hybrid; IDR 2,169,590,000 - 3,254,384,000; Full time

Job summary

MSD seeks an experienced leader to own Integrated Business Planning across Demand Planning, Sales, and Operations. You will validate sales projections, influence compensation with forecast accuracy, and drive OTIF improvements through cross-functional governance.

The role oversees a small team including Demand Planning, Logistics, and Order Fulfillment. The candidate aligns commercial demand with operational capacity, champions inventory optimization, and partners with 3PLs and internal teams to

Qualifications

• 7+ years combining supply chain planning with commercial operations or S&OP leadership
• Experience leading formal S&OP or IBP workflows from early stage to maturity
• Experience transitioning planning from fragmented spreadsheets to automated workflows

Responsibilities

• Lead monthly consensus forecasting with statistical baselines and commercial inputs.
• Enforce accountability on sales variances and forecast accuracy.
• Partner with Sales/Marketing to model promotions and MOQs; manage service levels to prevent stock-outs.
• Direct 3PLs, optimize freight spend, and streamline warehouse throughput to lower landed costs.
• Chair monthly cross-functional S&OP reviews reconciling projections, inventory, and budget targets.
• Tune safety stock and manage product lifecycles from NPI to SKU rationalization.
• Implement distributor management to track sell-in vs sell-out data and reduce channel stuffing.
• Own CRM hygiene and lead-to-order workflow with Sales during pipeline reviews.

Skills

Demand planning

S&OP leadership

Forecast accuracy

Cross-functional collaboration

Inventory optimization

ERP systems

Data analytics

Education

Bachelor’s degree in supply chain

APICS/ASCM CSCP/CPIM

Lean Six Sigma Green/Black Belt

Tools

SAP

NetSuite

Dynamics 365

Power BI

Tableau

Job description

Job Description This role should not operate as a back-office logistics coordinator; it must function as the cross-functional owner of the Integrated Business Planning (IBP / S&OP) cadence, possessing operational authority to validate sales projections and tying compensation directly to forecast accuracy (MAPE) and on-time fulfillment (OTIF).

Role Profile & Organizational Scope: Reporting Line -Managing Director Team Size -Direct oversight of 3 personnel (Demand Planning, Logistics, Order Fulfillment) Primary Mission Align commercial demand with operational capacity to drive cost efficiency and achieve >85% forecast precision Functional Pillar Strategic Priority

Primary Accountabilities -Demand Planning & Forecast Accuracy Volatility reduction -Design and lead the monthly consensus forecasting process using statistical baseline models combined with commercial pipeline inputs. Enforce accountability on sales variance. -Commercial Operations Alignment -Commercial enablement -Partner with Sales and Marketing to model promotional lifts, establish minimum order quantities (MOQs), and manage customer service-level expectations to prevent stock-outs. -Supply Chain Efficiency & Logistics -Cost-to-serve reduction -Direct third-party logistics (3PL) partners, optimize carrier freight spend, streamline warehouse throughput, and systematically lower end-to-end landed costs. -Integrated Business Planning (S&OP) Enterprise visibility -Chair monthly cross-functional S&OP reviews reconciling commercial projections, inventory levels, production constraints, and financial budget targets. -Inventory & Working Capital Optimization Calculate and continuously tune safety stock parameters, manage product lifecycles (NPI through SKU rationalization), and minimize obsolete inventory write-offs. -Channel & Distributor Operations Channel pipeline transparency -Implement distributor management protocols to track sell-in versus actual sell-out data. Eliminate channel stuffing at quarter-end and audit distributor holding days to maintain accurate market demand signals. -Sales Enablement & Pipeline Cadence Pipeline velocity & conversion -Own CRM hygiene and lead-to-order workflow enforcement. Partner with Sales Directors during weekly pipeline reviews to pressure-test deal stages, close probabilities, and delivery timelines against supply capacity. -Revenue Allocation & Order Prioritization -Strategic customer retention Design and enforce commercial rationing rules during supply-constrained periods. Allocate inventory based on strategic customer tiers, net customer margin contribution, and contractual service agreements. -Order-to-Cash (O2C) Optimization -Frictionless customer fulfillment Streamline commercial handoffs between sales contract execution, customer credit approvals, order booking, and warehouse fulfillment to eliminate billing disputes and order cycle delays.

Competency Area Mandatory Requirements Preferred Differentiators Professional Track Record >7 years combining supply chain planning with commercial operations or S&OP leadership Prior mid-market leadership experience executing rapid inventory or systems turnarounds Process Governance Proven background instituting formal S&OP or IBP workflows from early-stage to maturity Direct experience transitioning planning from fragmented spreadsheets to automated workflows Systems & Analytics Expert proficiency in ERP environments (e.g., SAP, NetSuite, Dynamics 365) and BI suites (Power BI, Tableau) Working knowledge of advanced demand planning software or statistical forecasting engines Credentials & Education Bachelor’s degree in supply chain management, Logistics, Engineering, or Business Administration APICS / ASCM certification (CSCP or CPIM) or Lean Six Sigma Green/Black Belt Commercial Acumen Demonstrated ability to challenge sales assumptions constructively using empirical order history Experience managing inventory across multi-warehouse or hybrid direct-to-customer/B2B models.

Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 11/18/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.