Student Services Staff BINUS @ Bekasi Campus

BINUS University; Bekasi; On-site; IDR 5,000 - 9,000; Full time

Job summary

An established educational institution is seeking a dedicated individual to enhance student services. This role involves providing accurate information, responding promptly to student inquiries, and ensuring excellent operational processes. The ideal candidate will have a strong background in customer service and a commitment to building effective cooperation within the department. Join a forward-thinking university where your contributions will significantly impact the student experience and support the overall objectives of the institution.

Qualifications

• Minimum 1 year of experience in customer service.
• Knowledge of customer service operations and monitoring.

Responsibilities

• Provide accurate information and respond to student inquiries.
• Conduct effective operational processes related to student services.

Skills

Customer Service Process

Service Monitoring

Contact Center Operations

Education

Bachelor Degree (S1)

Job description

Must-have Requirements

• Minimum Bachelor Degree (S1)
• Minimum 1 years of experience
• Having knowledge and familiar with Customer Service Process/Operation Services/Contact Center/Customer Care/Service Monitoring
• Willing to be placed at Bekasi
  
  

Job Description Summary

• Provide accurate information and prompt respond to inquiries from student
• Conduct effective operational process related to student services
• Build strong and effective cooperation which support the overall objectives of the department
• Ensure excellent operational process and service for all stakeholders