Student Service Staff BINUS @ Alam Sutera

BINUS Group; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent education group in Tangerang seeks a Customer Service representative. Responsibilities include interacting with students and stakeholders, ensuring effective communication, and handling complaints. Candidates should have a minimum of 1 year experience in customer service and a bachelor's degree. The position is located in BINUS Alam Sutera.

Qualifications

• Minimum 1 year experience in Customer Service area.
• Knowledge of Contact Center and Customer Care services.

Responsibilities

• Interact with students and stakeholders to provide information.
• Ensure effective response to customer inquiries.
• Handle customer complaints efficiently.

Skills

Customer Service Skills

Effective Communication

Complaint Handling

Education

Bachelor Degree (S1)

Job description

Responsibilities

• Interact with students or other stakeholders to provide and process information in response to inquiries, concerns and requests about documents and services
• Ensure effective and prompt response to customer inquiries
• Ensure effective customer complaints handling process
• Provide valid and accurate students operational data
• Build strong and effective cooperation which support the overall objectives of the department
• Ensure excellent operational process and service for all stakeholders

Requirements

• Minimum Bachelor Degree (S1)
• Minimum 1 year of experience in Customer Service area
• Having knowledge and familiar with Customer Service Process/Operation Services/Contact Center/Customer Care/Service Monitoring
• Willing to be placed in BINUS Alam Sutera