Student Service Staff BINUS @ Alam Sutera

BINUS University; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An educational institution in Tangerang is seeking a Customer Service Representative to interact with students and stakeholders, ensuring effective complaint handling and operational data management. Candidates should have a Bachelor’s degree and at least one year of relevant experience. The position is based in BINUS Alam Sutera.

Qualifications

• Minimum 1 year of experience in Customer Service area.
• Knowledge of Customer Service Process and Operation Services.
• Willing to be placed in BINUS Alam Sutera.

Responsibilities

• Interact with students or other stakeholders to provide information.
• Ensure prompt responses to customer inquiries.
• Handle customer complaints effectively.

Skills

Customer Service

Complaint handling

Operational data management

Education

Bachelor Degree (S1)

Job description

Overview

• Interact with students or other stakeholders to provide and process information in response to inquiries, concerns and requests about documents and services
• Ensure effective and prompt respond to customer inquiries
• Ensure effective customer complaints handling process
• Provide valid and accurate students operational data
• Build strong and effective cooperation which support the overall objectives of the department
• Ensure excellent operational process and service for all stakeholders

Qualifications

• Minimum Bachelor Degree (S1)
• Minimum 1 years of experience in Customer Service area
• Having knowledge and familiar with Customer Service Process/Operation Services/Contact Center/Customer Care/Service Monitoring
• Willing to be placed in BINUS Alam Sutera