Student Counsellor (AECC - Indonesia)

About AECC

AECC is the trusted education consultants for international students looking to open their world by studying overseas. We are a global organisation, with our head office based in Melbourne, Australia. AECC is the world leader in international education with a number of related business lines including student placement into education providers across all sectors, as well as visa and migration services to international students.

Role Purpose

Reporting to the Office Manager at the Bali branch, you will be responsible for providing sound advice, accurate information, and proper guidance to all prospective international students.

What Does This Opportunity Mean for You

We receive a large number of enquiries from our students. You will be responsible for counselling these enquiries and selling our services, over the phone, by email & in person.

Your responsibilities will include, but not be limited to:

1. Closely monitor and consistently follow up with students by maintaining a good relationship with them.
2. Ensure accurate information is given to students.
3. Maintain accurate details of each student and ensure that their information is kept up to date.
4. Successfully accomplish the targeted number of applicants each time or go above and beyond set expectations.
5. Able to handle conflicting and tough situations in a composed manner.
6. Other related tasks as required by the business.

Skills and Attributes Required

1. Fluent in English to effectively communicate with students.
2. A Bachelor’s Degree in any area.
3. Strong experience in CRM systems.
4. Be customer-centric and can work in a cross-cultural environment.
5. Excellent organisational skills to deliver reports and feedback from all marketing initiatives in a timely and informative manner.
6. Excellent communication skills - written, verbal, interpersonal.
7. Demonstrated team player.
8. Possess competent knowledge of relevant computer skills.
9. Fresh graduates are encouraged to apply.

What Does This Opportunity Mean for You

1. Professional development.
2. Opportunities for promotion.
3. Parental leave.
4. Maternity leave.