Student Advisory Associate

Ruangguru for Business; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading education technology company seeks individuals to enhance customer experiences through training and support. As a part of the team, you will facilitate a growth mindset, assist in product adoption, and engage closely with customers to ensure a positive learning experience. If you are passionate about education and enjoy working with teams, this role is for you.

Qualifications

• Diploma/Bachelor Degree from any major.
• Familiar with Google Suite tools.
• Good logical and structured thinking.

Responsibilities

• Drive adoption of product usage and maintain strong customer relationships.
• Consolidate feedback and recommend improvements.
• Work closely with cross-functional teams.

Skills

Logical thinking

Attention to detail

User service experience

Multitasking

Education

Diploma/Bachelor Degree

Tools

Google Suite

Job description

Ruangguru is a tech-enabled education company that provides a one-stop learning experience for students to have better access to quality content and service. Ruangguru has allowed students to access better quality educational content in the form of learning videos, question banks, test-prep materials, and study notes. Ruangguru platform has been proven to not only help families reduce the cost for education, but also elevate student outcomes.

Job Descriptions

• Helping students to develop a growth-mindset and supportive cultur
• Drive adoption of product usage, features, and maintain a strong relationship with customer
• Delighting customer in end-to-end product experience especially in a context of a learning experience (onboarding, learning, consultation & off-boarding)
• Be the voice of customer, and consolidate feedback from customer to gather insight & recommend improvement, suggestions, and initiatives to align with the business goal
• Work closely with cross-functional team (product, biz ops, sales & service) to deliver the best learning experience to customer
• Proactive approach in sharing information related to learning experience to customer via chat/groupchat/con-call
  
  

Job Requirements

• Diploma/Bachelor Degree from any major
• Good logical and structural thinking, with a strong sense of responsibility and result oriented
• Having an interest in education, user service experience to serve customer
• Self-starter, attention to detail and eagerness to learn
• Ability to work in face-pace environment, multitasking & prioritizing
• Familiar with Google Suite tools (docs, spreadsheet, etc)