Strategy & Projects (Customer Service) - SPX Express (DI Yogyakarta)

Shopee; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in the e-commerce sector is seeking a project manager to enhance customer service processes. The role involves planning, executing projects, and collaborating with various departments to ensure timely implementation. Ideal candidates should possess strong analytical skills, creativity, and the ability to manage multiple stakeholders effectively.

Qualifications

• Ability to analyze data and translate insights into recommendations.
• Capable of managing end-to-end projects and multitasking.

Responsibilities

• Plan and execute project-based tasks to improve customer service.
• Drive critical projects to achieve customer service objectives.

Skills

Data Analysis

Storytelling

Creative Thinking

Collaboration

Relationship Management

Education

Native fluency in Bahasa

English proficiency

Tools

MS Excel

Google Sheets

Job description

Job Description

• Plan and execute project-based tasks focused on improving customer service processes and performance.
• Drive critical projects in a fast-paced environment to achieve key customer service objectives.
• Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments.
• Track key operational metrics and provide regular updates on business performance and project implementation.
  
  

Requirements

• Ability to analyze data, interpret insights, and translate them into actionable recommendations.
• Strong storytelling and visualization skills for PowerPoint presentations.
• Creative thinker with excellent collaboration and relationship management abilities.
• Strong skills in MS Excel and Google Sheets.
• Capable of managing end-to-end projects, multitasking, and handling multiple stakeholders effectively.
• Native fluency in Bahasa; English proficiency is a plus.
• Eager to learn about and implement process optimization strategies.
• Ability to manage multiple projects and engage with various stakeholders simultaneously.