Strategy & Projects - Customer Service, SPX Express

Shopee; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in Indonesia, Shopee, is seeking a Project Manager to oversee its Customer Service department. The role involves driving operational excellence initiatives and managing cross-functional projects in a dynamic environment. Candidates should have a strong project management background with relevant experience, especially from tech startups. Excellent negotiation, communication skills, and proficiency in Ms. Excel are required.

Qualifications

• Minimum 3 years of work experience in a Project Management role.
• Experience in a tech startup and management consulting.

Responsibilities

• Oversee the Customer Service department and drive growth projects.
• Monitor operational metrics and ensure project implementation.

Skills

Negotiation

Interpersonal skills

Communication

Project Management

Cross-functional collaboration

Education

Bachelor's degree in Engineering, Business Management, or related field

Tools

Ms. Excel

Job description

Job Description

• Scale up SPX Express by focusing on overseeing the Customer Service department
• Drive high-impact growth and operational excellence projects in a fast-paced environment with a nationwide scale
• Support ongoing initiatives within the Customer Service and other departments to ensure the effectiveness and on-time implementation
• Monitor key operational metrics, business reports, and project implementation progress regularly
  
  

Requirements

• Bachelor's degree in Engineering, Business Management, or any related field
• Minimum 3 years of work experience in a Project Management role with prior working experience in a tech startup, and management consulting
• Proven ability to manage large and challenging projects
• Experienced with cross-functional projects and teams, driving real results
• Exceptional negotiation and interpersonal skills
• Strong communication skills and ability to speak and write in English
• Proficient in operating Ms. Excel