Strategy Operation Associate (User Growth)

Moladin; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 70,000; Full time

Job summary

An innovative fintech platform is seeking a dynamic professional to lead user growth and optimize operational processes. This role involves preparing launch plans, managing cross-functional projects, and utilizing data-driven insights for continuous improvement. The ideal candidate will thrive in a fast-paced startup environment, possess strong analytical and project management skills, and have a passion for enhancing mobility solutions in Indonesia. Join a team that is transforming the used car and EV financing landscape and making a positive impact on society.

Qualifications

• 3+ years in E-commerce, Logistics, or Management Consulting.
• Strong operational skills and experience managing projects end-to-end.

Responsibilities

• Lead weekly performance monitoring and campaign support.
• Implement user growth projects and manage operational workflows.

Skills

Project Management

Analytical Skills

User Acquisition

Communication Skills

SQL

Job description

Responsibilities:

• Lead the preparation of weekly cadences, providing timely, accurate information and monitoring campaign performance to support data-driven decision making.
• Lead user growth project implementation and market expansion initiatives.
• Prepare launch plans, manage execution, propose operational workflows for cross-functional processes, and develop dashboards and reports for performance tracking post-launch.
• Critically evaluate and define business metrics; develop analyses that lead to actionable insights supporting the continuous optimization of incentives and operations.
• Identify opportunities for automation and process optimization.

Requirements:

• Minimum 3 years of relevant experience in workstreams such as E-commerce, Logistics, Management Consulting, Project Management, or Startups.
• Experience in user acquisition and customer lifecycle management is a plus.
• Strong operational and project management skills, including managing projects end-to-end and handling mid-level stakeholders.
• Strong analytical skills; basic knowledge of SQL is a plus.
• Excellent interpersonal and communication skills; ability to work independently and build cross-team relationships.
• Adaptability to a dynamic, fast-paced startup environment.
• Fluency in English is required, with the ability to work cross-functionally and cross-culturally.

About Moladin

Moladin is Indonesia’s leading mobility fintech platform offering end-to-end financing solutions for the used car and EV ecosystem. It supports a network of over 26,000 active used car agents and dealer MSMEs, providing better financing access through digitized loan underwriting. With branches and warehouses in over 100 cities, industry-leading AI/IoT, and partnerships with top auto financing companies, Moladin aims to be a positive force in physical and social mobility (“Mobility for all”).

For more information, visit https://moladin.com