Strategic Human Capital Partner - Recruitment & Training

White Glove Hiring; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 450,000,000 - 750,000,000; Full time

Job summary

White Glove Hiring is seeking a Senior HR Business Partner to support Surabaya operations in a fully remote, strategic role. You will act as a liaison between HR and business units, driving talent management, engagement, organizational development, and change management to shape the future of the workforce.

The role emphasizes remote collaboration, stakeholder management, and governance aligned with Indonesian labor laws.

Qualifications

• 7+ years in HR, with HRBP experience.
• Remote or distributed team experience required.
• Strong knowledge of Indonesian labor law.
• Excellent consulting and influencing skills.

Responsibilities

• Partner with leaders to translate strategy into HR initiatives.
• Guide talent management, performance, succession, and development.
• Drive employee engagement and remote-work culture.
• Support change management and organizational design.
• Analyze HR data to inform business improvements.
• Collaborate with senior leaders on workforce planning.

Skills

HR strategy

Talent management

Employee relations

Change management

Remote collaboration

Stakeholder management

Organizational development

Education

Master’s in HR or MBA

Bachelor’s in HR/Business Admin

Job description

Our client is seeking an experienced Senior HR Business Partner to join their fully remote team, supporting operations in Surabaya. This strategic role will act as a key liaison between the HR department and various business units, driving people initiatives that align with organizational goals. You will provide expert guidance on talent management, employee engagement, organizational development, and change management. This is an ideal opportunity for a seasoned HR professional looking to make a significant impact in a remote-first setting, influencing key stakeholders and shaping the future of the workforce.

About the Role

Our client is seeking an experienced Senior HR Business Partner to join their fully remote team, supporting operations in Surabaya. This strategic role will act as a key liaison between the HR department and various business units, driving people initiatives that align with organizational goals. You will provide expert guidance on talent management, employee engagement, organizational development, and change management. This is an ideal opportunity for a seasoned HR professional looking to make a significant impact in a remote-first setting, influencing key stakeholders and shaping the future of the workforce.

Key Responsibilities

• Partner with business leaders to understand their strategic objectives and translate them into effective HR strategies.
• Advise on talent acquisition, performance management, succession planning, and employee development programs.
• Develop and implement initiatives to enhance employee engagement, retention, and a positive remote work culture.
• Provide guidance and support on complex employee relations issues, ensuring compliance with policies and regulations.
• Lead change management efforts, supporting organizational transitions and communicating effectively with all levels of staff.
• Analyze HR data and metrics to provide insights and recommendations for business improvements.

Requirements

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• 7+ years of experience in HR, with at least 3 years in an HR Business Partner role.
• Demonstrated experience supporting remote or distributed teams.
• Strong knowledge of HR principles, practices, and Indonesian labor laws.
• Excellent consulting, coaching, and stakeholder management skills.
• Proven ability to influence and drive change across an organization.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive remote work support and technology allowance.
• Extensive health, dental, and vision insurance coverage.
• Generous paid time off and opportunities for professional growth.
• A dynamic and inclusive remote work environment focused on collaboration and innovation.

About the Role

Our client is looking for a highly experienced Senior HR Business Partner to join their remote team. In this strategic role, you will partner closely with business leaders to drive HR initiatives, support organizational development, and foster a high-performance culture. You will act as a trusted advisor, providing expertise in areas such as talent management, employee relations, and change management. This is a critical position for someone who thrives in a remote setting and can influence organizational success through proactive HR strategies.

Key Responsibilities

• Partner with business unit leaders to understand talent needs and develop strategic HR plans.
• Guide and support managers on complex employee relations issues and organizational design.
• Lead talent management initiatives, including succession planning and leadership development.
• Drive performance management processes and support employee development programs.
• Collaborate on compensation reviews and workforce planning.
• Champion company culture and employee engagement initiatives in a remote context.

Requirements

• Master's degree in Human Resources, MBA, or a related field.
• 7+ years of progressive experience as an HR Business Partner or similar strategic HR role.
• Demonstrated success in partnering with senior leadership.
• Expertise in talent management, organizational development, and change management.
• Strong analytical and problem-solving skills.
• Excellent communication and influencing skills, essential for remote collaboration.

Benefits

• Competitive salary and executive-level benefits package.
• Fully remote work arrangement with flexible hours.
• Opportunities for significant impact and career growth.
• Access to continuous learning and development resources.
• Supportive virtual team environment.

Additional Information

Job Number: (unspecified)

Job Category: Human Resources

Location: Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type: Management

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.