Strategic Commercial Operations Leader

Zoetis; Indonesia; On-site; IDR 300,000,000 - 550,000,000; Full time

Job summary

Zoetis Indonesia seeks an experienced Commercial Operations Lead to drive forecasting, S&OP cadence, and channel performance. You will lead a cross-functional team across Finance, Supply, Regulatory, and Regional COE to ensure growth and exceptional customer experience.

You will supervise O2C/P2P, demand planning, and distributor operations, while building dashboards and driving process improvements across the business.

Qualifications

• Bachelor's degree in business, finance, supply chain, or related field.
• 5 to 7+ years of experience in Commercial Operations, Revenue Management, or Sales Operations in regulated industries.
• Demonstrated expertise in O2C and P2P governance, demand planning and S&OP.
• Proven people leadership experience in a matrixed regional environment.

Responsibilities

• Lead commercial operation team and execute key KPI delivery.
• Design and govern sales processes, territory design, coverage models and call planning.
• Partner with BU Lead to manage distributor onboarding, pricing, inventory, and reporting obligations.
• Own end-to-end O2C governance across order capture, pricing validation, credit checks, invoicing, and collections.
• Build and maintain commercial dashboards and champion data integrity with IT/Regional COE.
• Supervise marketing support, campaigns, events, and PAHP engagement compliance.

Skills

Bachelor's degree in Business/related

MBA or advanced degree

5–7+ years experience

O2C governance

P2P governance

Leadership

Cross-functional collaboration

Education

Bachelor's degree in Business, Finance, Supply Chain, or related field

MBA or advanced degree

Tools

CRM

BI tools

Master data governance

Job description

Zoetis Indonesia seeks an experienced Commercial Operations Lead to drive forecasting, S&OP cadence, and channel performance. You will lead a cross-functional team across Finance, Supply, Regulatory, and Regional COE to ensure growth and exceptional customer experience.

You will supervise O2C/P2P, demand planning, and distributor operations, while building dashboards and driving process improvements across the business.