Store Supervisor (Bali)

PT Pop Mart Indonesia; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

POP MART Indonesia seeks a Store Sales Supervisor to drive store performance, grow sales, and deliver excellent customer service. You will partner with the Store Manager to lead the team, ensure visual standards, and maintain a welcoming shopping environment.

Requirements: 2–4 years in retail sales, at least 1 year in a supervisory role; high school diploma (bachelor's preferred). Strong communication and leadership, plus proficiency with POS systems, inventory software, and Microsoft Office.

Qualifications

• 2–4 years of experience in retail sales, with at least 1 year in a supervisory role.
• Proven ability to meet and exceed sales targets.
• Strong customer service orientation and engagement.
• Excellent communication, leadership and problem-solving skills.
• Ability to work in a fast-paced environment, multi-task, and adapt to changing priorities.
• Proficiency in using POS systems, inventory management software and Microsoft Office.

Responsibilities

• Achieve store sales targets, including goal decomposition, task follow-up, data analysis, and performance improvement plans.
• Support Store Manager for clerk interviews, onboarding, and team development.
• Oversee staff, manage inventory, provide customer service, and help achieve sales targets.
• Track and report on individual and team sales performance.
• Ensure the sales floor is organized, fully stocked, and visually appealing; coordinate replenishment.
• Analyze sales trends and customer feedback to identify opportunities to boost sales and improve customer experience.

Skills

customer service

leadership

communication

problem solving

multi-tasking

POS systems

inventory management

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree in business/retail management (plus)

Tools

POS systems

Inventory management software

Microsoft Office

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

What You Will Achieve:

Store Sales: Responsible for achieving store sales targets, which include goal decomposition, task follow-up, Data Analysis, formulating performance improvement plans, and so on. Support Store Manager for store clerk interviews, entry, teaching, team building, employee care, etc. Supporting the Store Manager in the daily operations of the store, ensuring that it runs smoothly and efficiently. Overseeing staff, managing inventory, providing excellent customer service, and helping to achieve sales targets. Acts as a key point of contact between the Store Manager and the store team, ensuring that company standards and procedures are maintained. Track and report on individual and team sales performance, highlighting key achievements and areas for improvement. Ensure the sales floor is well-organized, fully stocked, and visually appealing to maximize sales opportunities. Monitor stock levels and communicate replenishment needs to the store manager or visual merchandising team. Assist in analyzing sales trends and customer feedback to identify opportunities for boosting sales and enhancing customer experience.

What You Will Need:

2-4 years of experience in retail sales, with at least 1 year in a senior or supervisory role. High school diploma or equivalent; Bachelor's degree in business, retail management, or related field is a plus. Proven ability to meet and exceed sales targets. Strong customer service orientation with a passion for retail and customer engagement. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment, multi-task, and adapt to changing priorities. Proficiency in using POS systems, inventory management software, and Microsoft Office.

• *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.