Store Manager - Surabaya

voilà.id; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

Catalyst is seeking a motivated Store Manager for Voila.id to strengthen our luxury retail brand in Surabaya. The ideal candidate will excel in team management, customer relationships, and drive sales performance, while fostering a positive work environment.

Qualifications

• Minimum Diploma 3 or Bachelor degree.
• At least 2 years of experience in fashion retail.
• Excellent team management and development skills.

Responsibilities

• Lead and develop the store team through inspiring management.
• Manage and motivate the team to drive business forward.
• Build client relationships to enhance customer experience.

Skills

Attention to detail

Critical thinking

Strong sense of fashion

Team management

Social skills

Networking skills

Education

Diploma 3 or Bachelor degree

Job description

We are looking for a Store Manager to join Voila.id. If you are passionate about being part of the team, building and strengthening our luxury retail brand, this is your opportunity. The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Let’s join us!

Responsibilities

1. Lead and develop the store team through inspiring hands-on management and coaching.
2. Manage and coach the team into building sustainable business practices.
3. Build and maintain client relationships, ensuring that every client is treated according to company policy.
4. Manage and motivate the team to drive the business forward.
5. Create a positive work environment, empower the team, and encourage innovative solutions.
6. Maximize the potential of all product categories and universes carried in the store, utilizing available support such as VM, clienteling, and events.
7. Build a client-centric mindset in-store to ensure the highest level of customer experience and achieve client repurchase objectives.

Requirements

1. Minimum Diploma 3 or Bachelor degree.
2. At least 2 years of experience in the fashion retail industry, preferably in medium to luxury segments.
3. Attention to detail, critical thinking, and a strong sense of fashion.
4. Excellent team management and development skills.
5. Role model in selling, floor management, training, and VM.
6. Attractive, confident, and high-level social and networking skills.