Store Manager - Luxury Fashion & Accessories

PT Talenta Eksekutif Asia (Matcha Talent); Jakarta Utara; On-site; IDR 664.562.000 - 996.844.000; Full time

Job summary

A leading luxury retail operator in Jakarta is looking for a Store Manager for its flagship store. The successful candidate will have 3–5 years of experience in luxury retail management, strong leadership skills, and a track record of driving sales and enhancing customer experience. This is an excellent opportunity to grow within a prestigious retail environment that represents world-class brands.

Benefits

Growth opportunities

Performance-driven rewards

Qualifications

• Minimum 3–5 years in luxury retail management or high-end fashion.
• Familiarity with KPIs and clienteling strategies in luxury retail.
• Basic English for communication.

Responsibilities

• Deliver outstanding in-store customer experience.
• Monitor and drive store performance to meet sales targets.
• Lead, motivate, and coach the store team.
• Oversee daily store operations and cash handling.

Skills

Leadership

Sales management

Customer service orientation

Problem-solving skills

Interpersonal skills

Education

Bachelor’s Degree in any major

Job description

Store Manager - Luxury Fashion & Accessories

Our client is a well-established and leading luxury retail operator in Indonesia, representing world-renowned and premium fashion and lifestyle brands. The company’s history with Bally began in 1988, starting operations in Plaza Indonesia, followed by expansion to Plaza Senayan, and later adding boutiques in Surabaya and other major malls. Since 2002, the company also took on Longchamp, growing that brand’s footprint to multiple boutiques across major malls in Jakarta and Surabaya.

Role Overview

As part of their continued growth, they are seeking experienced retail leaders to join their team and uphold the highest standards of performance and customer satisfaction. The target customers include upscale buyers who value luxury fashion, high quality craftsmanship, brand prestige, often shopping in high-end malls. The clientele likely includes fashion-savvy professionals, luxury gift buyers, and consumers who associate status, design, and brand consistency with their purchases.

As the Store Manager, you will represent the Longchamp brand (and other assigned brands under Luxuri Group) and take full responsibility for leading the store team, driving sales, and delivering an exceptional customer experience. You will oversee day-to-day store operations, manage team development, and implement company strategies to ensure overall store success.

Key Responsibilities

Deliver an outstanding in-store customer experience in line with luxury brand standards.

Monitor and drive store performance to meet/exceed sales targets and KPIs (Sales Turnover, AUR, ATV, UPT, Customer Retention).

Analyze sales results and prepare weekly performance reports.

Implement clienteling strategies to build a loyal and high-value customer base.

Ensure visual merchandising and store presentation follow brand guidelines.

Lead daily briefings and align the team with company goals.

Staff Development

Lead, motivate, and coach the store team to achieve sales goals and service excellence.

Set and review individual/team performance goals.

Manage staff schedules to optimize coverage.

Support recruitment, onboarding, and training of new staff.

Conduct quarterly performance evaluations and regular training sessions.

Maintain grooming and presentation standards.

Store Operations & Administration

Oversee daily store operations, including opening/closing, cash handling, and deliveries.

Ensure stockrooms are organized and monitor inventory levels.

Conduct stock takes and ensure accuracy.

Maintain high standards of after-sales service.

Coordinate with the head office on operations, reporting, and support functions.

Candidate Requirements

Education: Minimum Bachelor’s Degree in any major.

Experience: Minimum 3–5 years in luxury retail management or high-end fashion or accessories stores, with experience in Sales/Business, Customer Engagement/Customer Service, and Store Operations roles.

Industry Expertise: Familiarity with KPIs and clienteling strategies in luxury retail.

Technical Skills: Strong leadership, sales management, and customer service orientation.

Professional Skills: Strong communication and interpersonal skills, problem-solving, and coordination skills.

Personal Qualities: Professional, detail-oriented, well-groomed, strong interpersonal and communication skills.

Language Skills: Basic English for communication.

Why Join Us?

Join a prestigious luxury retail group with boutiques across Jakarta’s most exclusive malls.

Represent world-renowned fashion and lifestyle brands, delivering excellence in customer experience.

Build a career in luxury retail management, with growth opportunities and performance-driven rewards.

Key Selling Points

Lead a flagship luxury store and manage end-to-end operations, sales performance, and customer experience.

Coach and inspire a high-performing sales team to deliver service excellence and achieve ambitious KPIs.

Work in a premium retail environment with exposure to international standards and clientele.

About MatchaTalent:

MatchaTalent is a next-gen recruitment platform connecting exceptional talent with leading companies across industries. We're here to challenge the exclusivity of traditional recruitment firms that often compromise speed and match quality for profit. Our mission is to build a more inclusive, scalable, and tech-enabled hiring ecosystem.

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