Store Manager

LUNA STAR INDONESIA; Daerah Khusus Ibukota Jakarta; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

LUNA STAR INDONESIA seeks a Store Manager for their new flagship store in Jakarta. This role involves leading the store operations, managing sales performance, creating a great customer experience, and developing a talented team. Candidates should have a strong background in retail management within the fashion industry, ideally with at least 3 years of experience, and possess excellent data analysis and leadership skills. Competitive salary and growth opportunities available.

Benefits

Competitive base salary

Sales commission

Meal & transport allowance

Phone allowance

Employee discount

Career growth opportunities

Qualifications

• Minimum of 3 years experience in retail management, preferably in fashion.
• Proficiency in retail POS systems and inventory management software.
• Good in listening, written, and oral English.

Responsibilities

• Analyze key performance indicators and develop actionable strategies.
• Drive daily, weekly, and monthly sales targets through effective operations.
• Participate in recruitment and onboarding of new associates.

Skills

Data Analysis

Leadership

Communication Skills

Problem-Solving

Adaptability

Education

D3 or above in Business, Marketing, International Trade, Hospitality, Finance

Tools

MS Office Suite

Job description

LunaStar is a boutique fashion accessory brand store originated in Jakarta, Indonesia. We have 2 stores in south Jakarta and will expend to 10 stores by 2026 and kick-off online brand store accordingly. The project is incubated within OPPO group as a new chain brand in fashion retail biz unit.

Vision: Be No. 1 boutique fashion accessory brand in SEA.
Mission: Let every LunaStar girl be exquisite and stylish effortlessly.

LunaStar's first flagship store in GANDARIA CITY, and we’re looking for a passionate, results-driven Store Manager to lead the way! This is an exciting opportunity to build a new store from the ground up, create a great shopping experience, and grow with an international fashion brand.

What You’ll Do:
1. Data-Driven Performance Management & Strategic Planning:

Analyze Performance Metrics: Regularly monitor and analyze key performance indicators (KPIs) such as sales per square foot, average transaction value, conversion rates, affliate purchase, inventory turnover, labor costs, shrinkage, and customer satisfaction scores.

Identify Trends & Opportunities: Proactively identify sales trends, operational inefficiencies, and areas for improvement through data analysis.

Develop Actionable Strategies: Translate data insights into clear, actionable strategies and operational plans to achieve sales targets, reduce costs, and enhance profitability.

Forecasting & Budgeting: Contribute to sales forecasting and budget planning by providing data-backed insights on store performance and resource needs.

Reporting: Generate and present regular performance reports to upper management, highlighting key findings, progress against goals, and proposed adjustments.

2. Results-Driven Operations & Efficiency:

Sales & Profitability: Drive the achievement of daily, weekly, and monthly sales targets through effective sales strategies, merchandising, and operational execution.

Inventory Management: Oversee accurate inventory control, including receiving, merchandising, cycle counting, and loss prevention strategies, utilizing inventory data to optimize stock levels and reduce waste.

Merchandising Excellence: Ensure visual merchandising standards are consistently met, using sales data and customer feedback to optimize product placement and promotional displays.

Operational Compliance: Guarantee adherence to all company policies, procedures, and legal regulations, including health & safety, security, and cash handling.

Process Optimization: Continuously evaluate and refine operational processes to improve efficiency, reduce bottlenecks, and enhance the overall customer journey.

Customer Experience: Implement and monitor strategies to ensure a consistently positive and memorable customer experience, using customer feedback and satisfaction data to drive improvements.

Recruitment & Onboarding: Actively participate in the recruitment, interviewing, and onboarding of new store associates, ensuring a strong talent pipeline.

Performance Management: Set clear performance expectations, provide regular feedback, conduct performance reviews, and implement coaching plans to develop individual and team capabilities.

Training & Development: Identify training needs and facilitate ongoing training programs (product knowledge, sales techniques, customer service, operational procedures) to enhance team skills and performance.

Motivation & Engagement: Foster a positive and motivating work environment, recognize achievements, and implement initiatives to boost team morale and reduce turnover.

Scheduling & Resource Allocation: Optimize staffing levels and create efficient schedules based on sales forecasts, foot traffic data, and operational needs to maximize productivity and customer service.

Conflict Resolution: Effectively address and resolve employee conflicts and customer complaints in a professional and timely manner.

Required Skills & Qualifications:

Proven Experience: Minimum of 3 years of experience in retail management preferred in fashion industry, with a strong emphasis on operations and team leadership.

Data Analysis & Interpretation: Demonstrated ability to collect, analyze, and interpret sales, operational, and customer data to make informed decisions. Proficiency in using retail POS systems, inventory management software, and reporting tools.

Results Orientation: A strong track record of achieving and exceeding sales and operational targets.

Strategic Thinking: Ability to develop and execute strategic plans based on data-driven insights.

Exceptional Leadership: Proven ability to lead, motivate, coach, and develop a diverse team to achieve peak performance.

Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex data in an understandable way to various stakeholders.

Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges.

Adaptability: Ability to thrive in a fast-paced, dynamic retail environment and adapt to changing priorities.

Proficiency in MS Office Suite: Especially Excel for data manipulation and analysis.

Preferred Qualifications:

Age: 25-35

Education background with D3 or above majored in Business, Marketing, Intentional Trade, Hospitality, Finance.

Language skills: Good in listening, written, and oral English.

What We Offer:
• Competitive base salary
• Sales commission (earn more as you sell more!)
• Meal & transport allowance
• Phone allowance
• Employee discount
• Career growth opportunities with an international fashion brand

If you love fashion and want to grow in this industry, we’d love to meet you!

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