Staff Universal Banker

HSBC; Kota Pekanbaru, Makassar, Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join HSBC as a Staff Universal Banker in Kota Pekanbaru, where you'll provide excellent customer service by introducing bank services and products. This role welcomes fresh graduates and offers an opportunity for professional growth within a supportive and inclusive team environment.

Qualifications

• Fresh graduates are welcome.
• Experience as Admin Staff is advantageous.
• Proficiency in English and computer literacy.

Responsibilities

• Provide excellent service by introducing appropriate bank services and products.
• Promote product offerings directly to customers.
• Guide customers in accessing digital systems.

Skills

Proficiency in English

Computer literacy

Ability to work under pressure

Education

Fresh graduates welcome

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an ambitious individual to join this team in the role of Staff Universal Banker.

Responsibilities:

• Provide excellent service by introducing appropriate bank services and products to customers' queries.
• Perform operational duties and support functions as required.
• Promote product offerings and existing products directly to customers.
• Conduct cross-selling of HSBC's products to existing customers.
• Guide customers in accessing digital systems and provide technical assistance.
• Follow up on administrative processes related to customer-approved products.
• Record and address customer complaints effectively.
• Manage operational risks related to activities and customer relationships according to prevailing rules and procedures.

Qualifications:

• Fresh graduates are welcome; experience as Admin Staff is advantageous.
• Proficiency in English and computer literacy.
• Ability to work under pressure.

You’ll achieve more at HSBC

HSBC is committed to fostering a culture where all employees are valued, respected, and their opinions matter. We pride ourselves on providing a workplace that encourages continuous professional development, flexible working, and opportunities for growth within an inclusive and diverse environment.

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