Staff Contact Center Service and Sales Representative Premier

HSBC; Daerah Khusus Ibukota Jakarta; On-site; IDR 60.000.000 - 90.000.000; Full time

Job summary

HSBC is seeking a Staff Contact Center Service and Sales Representative Premier to enhance customer satisfaction through effective service and problem resolution. The role involves engaging with customers across various products, with opportunities for career advancement in a dynamic team environment that values inclusion and personal growth.

Qualifications

• Indonesian citizen, male or female.
• Proficient with computers and specialized applications.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Handle customer contacts and provide high-quality service.
• Achieve individual key performance indicators for customer satisfaction.
• Resolve queries at first contact and mentor peers.

Skills

Customer-centric

Detail-oriented

Analytical skills

Effective problem-solving

Excellent communication

Team collaboration

Education

Bachelor's degree

Tools

Basic software applications

Job description

Staff Contact Center Service and Sales Representative Premier

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfill your potential.

Customer Value Management is vital in maintaining HSBC's position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products, and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly, and creating a seamless customer experience.

We are currently seeking an experienced professional to join this team in the role of Staff Contact Center Service and Sales Representative Premier.

Responsibilities:

• Handle contacts from customers across multiple products and propositions (Premier segment).
• Progress into specialist roles within the contact center, such as call escalations, customer retention, high-value sales requiring specialty underwriting and/or accreditation skills.
• Provide high-quality service to achieve maximum customer satisfaction by resolving queries at first contact and mentoring peers.
• Listen to customers to establish needs and offer relevant products.
• Take ownership of customer issues, conduct necessary research, follow up, or direct customers to appropriate departments.
• Achieve individual key performance indicators while maintaining quality and compliance.

Qualifications:

To be successful in this role, you should meet the following requirements:

• Indonesian citizen only.
• Male or Female.
• Hold at least a bachelor's degree and be of legal working age.
• Proficient in the required language(s).
• Open to working flexible shifts.
• Flexible, customer-centric, and able to thrive in a team environment, seeking feedback and development.
• Committed to delivering on promises in line with customer and service expectations.
• Detail-oriented, with analytical and effective problem-solving skills.
• Capable of building relationships and managing customer expectations.
• Able to work in a high-volume, fast-paced environment.
• Proficient with computers, basic software, and specialized applications.
• Excellent communication skills, polite and friendly at all times.
• Displays patience and empathy.

You'll achieve more at HSBC

HSBC values all employees and fosters a professional, inclusive, and diverse workplace. We support your growth through flexible working and development opportunities. If you need support or have access requirements, please inform us via email at [e-mail] during your application process.

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