Staff Contact Center Service and Sales Representative Advance

HSBC; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

HSBC is seeking a Staff Contact Center Service and Sales Representative Advance in Jakarta, Indonesia. The role focuses on customer service and business development, requiring a bachelor’s degree and strong communication skills. Candidates must be adaptable and committed to delivering excellent customer experiences in a fast-paced environment.

Qualifications

• Indonesian citizen only.
• Willing to work flexible shifts.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Handle contacts from customers across multiple products.
• Provide high-quality service to maximize customer satisfaction.
• Achieve individual KPIs while maintaining quality and compliance.

Skills

Customer-centric

Excellent communication skills

Flexibility

Team-oriented

Patience

Empathy

Education

Bachelor's degree

Tools

Computer and software applications

Job description

Staff Contact Center Service and Sales Representative Advance

Customer Value Management is vital in maintaining HSBC's position as a provider of world-class wealth and personal banking solutions. The team focuses on business development with an emphasis on customers, ensuring appropriate pricing, products, and promotions are directed to relevant customers, building value, treating customers fairly, and creating a seamless customer experience.

We are seeking an experienced professional for the role of Staff Contact Center Service and Sales Representative Advance.

Responsibilities:

• Handle contacts from customers across multiple products and propositions.
• Progress into specialist roles within the contact center, such as call escalations, customer retention, high-value sales requiring specialty underwriting or accreditation.
• Provide high-quality service to maximize customer satisfaction by resolving queries at first contact.
• Listen to customer needs to offer relevant products.
• Take ownership of research and follow-up or direct customers to appropriate departments.
• Achieve individual KPIs while maintaining quality and compliance.

Qualifications

To be successful in this role, you should meet the following requirements:

• Indonesian citizen only.
• Male or Female.
• Minimum education: Bachelor's degree; of legal working age.
• Proficient in required languages.
• Willing to work flexible shifts.
• Customer-centric, flexible, team-oriented, receptive to feedback and development.
• Pride in delivering on promises and customer expectations.
• Ability to work in a high-volume, fast-paced environment.
• Proficient with computers and software applications.
• Excellent communication skills, polite and friendly.
• Patience and empathy.

You'll achieve more at HSBC

HSBC values all employees, promotes professional development, flexible working, and growth opportunities within an inclusive environment. We support diversity and encourage applicants with access needs to contact us at [e-mail].

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