Sr Officer-Retail & Postpaid Performance Management

PT. Indosat Tbk; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading telecommunications company in Semarang is seeking a Retail & Postpaid Performance Management professional to optimize sales operations and drive performance excellence across channels. This role involves analyzing sales trends, tracking KPIs, and designing incentive structures. The ideal candidate has 5-10 years of experience and is proficient in data analysis tools like Excel and Tableau.

Qualifications

• At least 5-10 years of experience in sales operations, performance management, or a related field.
• Hands-on experience in managing sales incentives, rewards programs, and performance tracking for diverse sales teams.
• Strong expertise in KPI monitoring, sales performance analysis, and reporting frameworks.
• Advanced knowledge of incentive and reward planning.

Responsibilities

• Analyze sales trends, generate reports, and provide strategic recommendations.
• Track and monitor KPIs for retail and postpaid channels to ensure performance targets are met.
• Design and manage incentive and reward structures to motivate sales teams.
• Conduct competitor analysis and customer feedback reviews to inform strategies.
• Allocate resources efficiently and manage inventory to support sales operations.

Skills

Data Analysis

Strategic Reporting

Insight Generation

KPI Monitoring

Performance Tracking

Analytical Thinking

Incentive Planning

Financial Accuracy

Team Motivation

Competitor Analysis

Customer Feedback Interpretation

Strategic Thinking

Education

Bachelor’s degree in Business Administration, Management, Economics, Data Analytics, or a related field

Tools

Excel

Tableau

Power BI

Job description

Role Purpose

Retail & Postpaid Performance Management role focuses on optimizing sales operations and administration to drive performance excellence across retail and postpaid channels. The role encompasses a range of responsibilities, including Retail & Postpaid Performance, sales analysis and reporting, rating, rewarding Incentive calculation.

Key Responsibilities

• Sales Reporting & Analysis: Analyze sales trends, generate reports, and provide strategic recommendations.


• Retail & Postpaid KPI Monitoring: Track and monitor KPIs for retail and postpaid channels to ensure performance targets are met.


• Incentive & Rewards Management: Design and manage incentive and reward structures to motivate sales teams.


• Customer Insights & Competitor Analysis: Conduct competitor analysis and customer feedback reviews to inform strategies.


• Resource Allocation & Inventory Management: Allocate resources efficiently and manage inventory to support sales operations.

Key Performance Indicators

• Timeliness and accuracy of sales reports, insight adoption rate.


• KPI achievement rate, SLA adherence.


• Payout accuracy, employee satisfaction scores.


• Implementation of insights, improvement in CSAT scores.

Key Skills

• Data Analysis, Strategic Reporting, Insight Generation


• KPI Monitoring, Performance Tracking, Analytical Thinking


• Incentive Planning, Financial Accuracy, Team Motivation


• Competitor Analysis, Customer Feedback Interpretation, Strategic Thinking

Qualifications

• Bachelor’s degree in Business Administration, Management, Economics, Data Analytics, or a related field.


• At least 5-10 years of experience in sales operations, performance management, or a related field.


• Hands-on experience in managing sales incentives, rewards programs, and performance tracking for diverse sales teams.


• Strong expertise in KPI monitoring, sales performance analysis, and reporting frameworks.


• Advanced knowledge of incentive and reward planning, ensuring fairness and alignment with organizational goals.


• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and CRM platforms for performance tracking and reporting.