Sr. Officer-Retail & Postpaid Performance Management

PT. Indosat Tbk; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in telecommunications is seeking a Retail & Postpaid Performance Management professional to optimize sales operations across channels. The role involves analyzing sales data, monitoring KPIs, and managing incentive programs to drive performance excellence. Candidates should possess a Bachelor's degree and extensive experience in sales operations, along with strong analytical skills.

Qualifications

• 5-10 years of experience in sales operations or performance management.
• Hands-on experience in managing sales incentives and performance tracking.
• Strong expertise in KPI monitoring and sales performance analysis.

Responsibilities

• Analyze sales trends and generate reports for strategic recommendations.
• Track KPIs for retail and postpaid channels to ensure performance targets.
• Design and manage incentive structures to motivate sales teams.

Skills

Data Analysis

Strategic Reporting

Insight Generation

KPI Monitoring

Performance Tracking

Analytical Thinking

Incentive Planning

Financial Accuracy

Team Motivation

Competitor Analysis

Customer Feedback Interpretation

Strategic Thinking

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Management

Bachelor’s degree in Economics

Bachelor’s degree in Data Analytics

Tools

Excel

Tableau

Power BI

Job description

Role Purpose:

Retail & Postpaid Performance Management role focuses on optimizing sales operations and administration to drive performance excellence across retail and postpaid channels. The role encompasses a range of responsibilities, including Retail & Postpaid Performance, sales analysis and reporting, rating, rewarding Incentive calculation.

Key Responsibilities:

• Sales Reporting & Analysis: Analyze sales trends, generate reports, and provide strategic recommendations.
• Retail & Postpaid KPI Monitoring: Track and monitor KPIs for retail and postpaid channels to ensure performance targets are met.
• Incentive & Rewards Management: Design and manage incentive and reward structures to motivate sales teams.
• Customer Insights & Competitor Analysis: Conduct competitor analysis and customer feedback reviews to inform strategies.
• Resource Allocation & Inventory Management: Allocate resources efficiently and manage inventory to support sales operations.

Key Performance Indicators:

• Timeliness and accuracy of sales reports, insight adoption rate.
• KPI achievement rate, SLA adherence.
• Payout accuracy, employee satisfaction scores.
• Implementation of insights, improvement in CSAT scores.

Key Skills:

• Data Analysis, Strategic Reporting, Insight Generation
• KPI Monitoring, Performance Tracking, Analytical Thinking
• Incentive Planning, Financial Accuracy, Team Motivation
• Competitor Analysis, Customer Feedback Interpretation, Strategic Thinking

Qualifications:

• Bachelor’s degree in Business Administration, Management, Economics, Data Analytics, or a related field.
• At least 5-10 years of experience in sales operations, performance management, or a related field.
• Hands-on experience in managing sales incentives, rewards programs, and performance tracking for diverse sales teams.
• Strong expertise in KPI monitoring, sales performance analysis, and reporting frameworks.
• Advanced knowledge of incentive and reward planning, ensuring fairness and alignment with organizational goals.
• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and CRM platforms for performance tracking and reporting.