Specialist, Customer Service

ASIA PULP AND PAPER; Serang; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction and maintain the company's positive image. In this role, you will be the vital link between customers and the company, ensuring that inquiries are addressed promptly and professionally. You will utilize your strong communication skills to provide clear explanations and resolve issues effectively. If you have a passion for customer service and a knack for problem-solving, this opportunity is perfect for you. Join a dynamic team and contribute to a company that values customer loyalty and professional service.

Qualifications

• Minimum 3 years experience as Customer Service in a manufacturing company.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide professional service and maintain good relations with customers.
• Resolve complaints and answer questions related to company policies.

Skills

Customer Service

Interpersonal Skills

Problem-Solving

Communication Skills

Teamwork

Time Management

Education

Bachelor's Degree

Tools

MS Office

Job description

Providing complete information about the company's products according to the needs of customers, potential customers, and non-customers.

Maintain the company's image and good name by providing friendly, polite, and professional service.

Maintain good relations between the company and customers or other interested parties.

Answering questions related to policies, procedures, and rules applicable in the company.

Resolve complaints and resolve customer issues to stay loyal.

Provide explanations in easy-to-understand language to customers who have diverse economic and educational backgrounds.

Become an intermediary between customers and the company.

Job Requirements:

Bachelor's Degree (S1) from any related major.

Have minimum 3 years experience as Customer Service in manufacturing company.

Good attitude and interpersonal skills across functions & levels.

Strong verbal and written communication skills.

Have excellent skill with MS Office (Excel, Word, PowerPoint).

Must have strong problem-solving skills, good teamwork, and time management.

Willing to work at Serang, Banten.