Spa Therapist

Hilton Worldwide, Inc.; Ungasan; On-site; IDR 248.303.000 - 331.072.000; Full time

Job summary

A global hospitality leader is seeking a Spa Therapist in Bali to provide exceptional treatments and guest service. The ideal candidate will have a recognized beauty certification and at least 2 years of experience in a similar role. Responsibilities include administering various treatments, training new staff, and maintaining spa cleanliness. Join a company committed to creating remarkable hospitality experiences.

Qualifications

• Minimum 2 years of experience or equivalent combination of education and experience.
• Possess basic knowledge of all spa treatments and retail products.

Responsibilities

• Administer professional treatments such as body therapy and face therapy.
• Ensure all activities conform to Hilton brand standards.
• Assist in department training for new employees.

Skills

Interpersonal skills

Ability to work under pressure

Physical fitness

Education

High School graduate / beauty school certified

Job description

Overview

Spa Therapist (HOT0BW5D) – Umana Bali, LXR Hotels & Resorts, Jl. Melasti, Banjar Kelod, Ungasan Bali 80364

With Hilton, you’ll join a global hospitality leader known for exceptional guest experiences across a family of brands. The Spa Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests, with strong treatment and product knowledge and the ability to up-sell accordingly.

What will I be doing?

• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Be flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Ensure that all activities performed in the spa, fitness room and all areas conform to Hilton brand standards at all times.
• Greet all guests with a warm, friendly and sincere smile.
• Communicate with guests to understand their feedback and provide professional service.
• Able to understand guests’ requests and communicate with superiors promptly.
• Adhere to Hilton service standards and service quality reviews.
• Assist in department training for new employees.
• Ensure daily opening and closing of the spa is carried out smoothly and efficiently.
• Maintain a high level of cleanliness in the work area.
• Ensure all items are kept for no more than 3 months, conduct monthly inventory checks and control inventory.
• Receive products when they arrive.
• Provide consistent service to guests so that they enjoy pleasant, memorable professional services.
• Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
• Read and update the message book of the Massage Therapist and Receptionist to ensure each employee signs for confirmation.
• Perform any other reasonable duties as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Spa Therapist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High School graduate / recognized beauty school or institution certified.
• Minimum 2 years of experience or equivalent combination of education and experience.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• Must be physically fit and able to work long hours.
• Possess basic knowledge of all spa treatments, services, fitness services and retail products available in the Spa & Fitness department.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Our vision is to fill the earth with the light and warmth of hospitality, uniting our Team Members to create remarkable hospitality experiences around the world every day.