Sous Chef25103763

Sheraton Bali Kuta Resort; Banten; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading resort in Bali seeks a Kitchen Operations Supervisor responsible for overseeing daily kitchen performance, managing staff, and ensuring high culinary standards. You will leverage your culinary expertise and leadership skills to enhance guest satisfaction while maintaining operational efficiency and budget compliance. Join us to create memorable dining experiences in a luxury setting.

Qualifications

• 4 years experience in culinary or related area; or 2 years with relevant degree.
• Knowledge of food handling and sanitation standards.
• Ability to lead and develop staff.

Responsibilities

• Manage daily kitchen operations and staff.
• Ensure culinary standards, compliance, and guest satisfaction.
• Oversee food preparation and presentation.

Skills

Leadership

Culinary Skills

Customer Service

Team Management

Education

High school diploma or GED

2-year degree in Culinary Arts or Hotel Management

Job description

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met

• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.

• Assists Executive Chef with all kitchen operations and preparation.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.

• Assists in determining how food should be presented and creates decorative food displays.

• Maintains purchasing, receiving and food storage standards.

• Ensures compliance with food handling and sanitation standards.

• Performs all duties of kitchen managers and employees as necessary.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with all applicable laws and regulations.

• Follows proper handling and right temperature of all food products.

• Operates and maintains all department equipment and reports malfunctions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Maintains the productivity level of employees.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures property policies are administered fairly and consistently.

• Communicates performance expectations in accordance with job descriptions for each position.

• Recognizes success performance and produces desired results.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.

• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Brings issues to the attention of the department manager and Human Resources as necessary.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Hotel & Accommodation Services 51-100 employees

Close to north Jakarta’s must-sees, including its world-class shopping district Mangga Dua, and the city’s flourishing business and manufacturing districts, The Media Hotel & Towers is a luxury 5-star hotel in Jakarta with easy access to the Jakarta International Expo and the Jakarta International Airport.Created to be mini retreats, our 350 hotel guest rooms have everything for a wonderful night. With facilities as 4 different restaurants, 2 lounges, a spa and fitness centre and multiple function rooms, The Media Hotel & Towers is the perfect location for a memorable stay.

Close to north Jakarta’s must-sees, including its world-class shopping district Mangga Dua, and the city’s flourishing business and manufacturing districts, The Media Hotel & Towers is a luxury 5-star hotel in Jakarta with easy access to the Jakarta International Expo and the Jakarta International Airport.Created to be mini retreats, our 350 hotel guest rooms have everything for a wonderful night. With facilities as 4 different restaurants, 2 lounges, a spa and fitness centre and multiple function rooms, The Media Hotel & Towers is the perfect location for a memorable stay.