Solutions Engineer - Cloud and AI Service Provider

Cisco Systems, Inc.; Daerah Khusus Ibukota Jakarta; On-site; IDR 1.325.161.000 - 1.822.098.000; Full time

Job summary

A leading technology company is seeking a Solutions Engineer for Cloud and AI Service Provider in Jakarta. The role involves providing pre-sales technical support, collaborating with partners, and delivering tailored solutions to enhance customer satisfaction in the ASEAN market. Ideal candidates will possess strong technical sales engineering experience and knowledge of Cisco solutions. Excellent communication and fluency in English are essential for success in this position.

Benefits

Flexible vacation policy

Inclusive community initiatives

Paid volunteer time

Qualifications

• Proven experience in technical sales engineering within the service provider or telecommunications sector.
• Strong knowledge of Cisco CAI solutions and service provider technologies.
• Ability to design and articulate complex technical solutions to diverse audiences.
• Experience working with partners and service providers in ASEAN.

Responsibilities

• Provide pre-sales technical support and solution expertise to sales teams and partners.
• Design and present tailored technical solutions aligned with service provider business needs.
• Collaborate with Global Service Provider (GSP) partners to ensure technical alignment and certification compliance.
• Engage directly with customers to understand requirements and support proof of concepts.
• Deliver localized technical support specific to the ASEAN market to enhance partner and customer satisfaction.

Skills

Technical sales engineering

Cisco CAI solutions knowledge

Complex technical solutions articulation

Interpersonal skills

Collaboration skills

Fluency in English

Education

Relevant Cisco certifications

Job description

Overview

Solutions Engineer - Cloud and AI Service Provider

Location: Alternate Location, Hanoi

Area of Interest: Engineer - Pre Sales and Product Management

Job Type: Professional

Job Id: 1450880

Your Impact

As a CAI Sales Engineer (SE) covering Service Providers, you will be a critical technical leader enabling Cisco’s growth in the ASEAN service provider market. You will:

• Provide pre-sales technical support and solution expertise to sales teams and partners.
• Design and present tailored technical solutions aligned with service provider business needs.
• Collaborate with Global Service Provider (GSP) partners to ensure technical alignment and certification compliance.
• Engage directly with customers to understand requirements and support proof of concepts.
• Deliver localized technical support specific to the ASEAN market to enhance partner and customer satisfaction.

Responsibilities

• Provide pre-sales technical support and solution expertise to sales teams and partners.
• Design and present tailored technical solutions aligned with service provider business needs.
• Collaborate with Global Service Provider (GSP) partners to ensure technical alignment and certification compliance.
• Engage directly with customers to understand requirements and support proof of concepts.
• Deliver localized technical support specific to the ASEAN market to enhance partner and customer satisfaction.

Minimum Qualifications

• Proven experience in technical sales engineering within the service provider or telecommunications sector.
• Strong knowledge of Cisco CAI solutions and service provider technologies.
• Ability to design and articulate complex technical solutions to diverse audiences.
• Experience working with partners and service providers in ASEAN.
• Relevant Cisco certifications and accreditation knowledge.

Preferred Qualifications

• Excellent communication and interpersonal skills, with fluency in English
• Strong partner collaboration and enablement skills.
• Ability to work effectively in a multicultural and fast-paced environment.
• Demonstrated strategic planning and business development capabilities.
• Passion for technology innovation and customer success.

Why Cisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Sign up to receive notifications of similar jobs

Sign up to receive notifications of similar jobs