Solutions Engineer

At TechMaju, our mission is to drive Indonesia's digital transformation by empowering businesses to achieve enterprise-level efficiency and scale. We provide a robust Application Platform-as-a-Service (aPaaS) designed to simplify complex operations, enhance productivity, and enable Indonesian companies to compete on the global stage. By combining value-driven solutions with technological innovation, we’re shaping the future of business in Indonesia.

About the Role

As a Solutions Engineer at TechMaju, you will bridge the gap between our customers and our platform by combining technical expertise, customer success, and product enhancement. This role extends beyond customer onboarding and support to include system integration, technical consultation, and collaborative product innovation. You’ll be a key player in driving adoption, optimizing workflows, and contributing to the development of cutting-edge features that address real-world customer needs.

Qualifications

Experience:

• Background in a technical or customer-facing role, such as solutions engineering, technical support, or implementation consulting.
• Experience with SaaS platforms, technical integrations, or customer onboarding.
• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, or Engineering).
• Fresh graduates with internships or relevant project experience are welcome to apply.

Technical Skills:

• Understanding of APIs, relational databases (PostgreSQL, MySQL, etc.), and system integrations.
• Experience or interest in exploring AI-driven technologies to enhance efficiency and automation.
• Knowledge of DevOps tools or principles is a bonus, as is experience with cloud-based environments.

Soft Skills:

• Strong written and verbal communication skills in English, with the ability to explain complex technical concepts to non-technical stakeholders.
• Exceptional problem-solving and analytical skills, with a focus on detail and customer success.
• Proactive, adaptable, and able to thrive in a dynamic startup environment.
• Collaborative mindset for working with cross-functional teams to deliver customer and product success.

Responsibilities

Customer Success and Technical Support:

• Lead customer onboarding, ensuring seamless adoption of the TechMaju platform through tailored guidance and training.
• Serve as an escalation point for L2 technical support, diagnosing and resolving complex issues in collaboration with the engineering team.
• Assist customers in integrating the platform into their workflows, ensuring optimal use and value realization.

Technical Consultation and Integration:

• Partner with customers to design and implement solutions for unique use cases, leveraging APIs and customization capabilities.
• Build small proof-of-concept implementations or scripts to demonstrate platform functionality or solve customer challenges.
• Recommend best practices for platform integration and deployment.

Product Collaboration and Innovation:

• Act as the voice of the customer by collecting and analyzing feedback to influence product development.
• Collaborate with the product team to test, refine, and launch new platform features.
• Research and prototype new technologies, tools, and frameworks to enhance customer workflows and platform capabilities.

Technology Exploration and Optimization:

• Leverage AI tools to streamline customer onboarding, support processes, and technical documentation.
• Identify opportunities to optimize workflows and processes for both customers and internal teams.

Customer Advocacy:

• Proactively identify opportunities to improve customer experience and outcomes, building strong, trust-based relationships.
• Provide regular updates and insights to customers about platform developments and new features.

What We Offer

• Exponential Career Growth: At TechMaju, we operate as a lean team, which means you’ll have the opportunity to take on diverse responsibilities, make impactful decisions, and rapidly advance your career. Your growth will be driven by your skill set, contributions, and passion for tackling challenges.
• Performance-Based Culture: We foster a culture that values performance, innovation, and individual ideas. Your voice matters here, and your contributions will directly shape the future of the platform. We celebrate creativity and welcome ideas that drive success, no matter your role or tenure.
• Empowered Innovation: Join a team where curiosity and exploration are encouraged. Whether it’s adopting cutting-edge tools or developing creative solutions, you’ll work on meaningful projects that make a real impact. Your ideas won’t just be heard—they’ll be acted upon.
• Meaningful Impact: At TechMaju, every contribution counts. You’ll work on solutions that directly improve businesses and create real-world value. Whether it’s solving critical problems or delivering customer-centric features, your work will leave a lasting mark.
• Collaborative Excellence: We believe in respect, collaboration, and accountability. You’ll thrive in an environment where everyone’s role is valued, and you’ll work alongside driven professionals who are committed to excellence. Together, we’ll push boundaries and achieve success.