Solutions Consultant

MoEngage Inc.; Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 50.000; Full time

Job summary

A leading customer engagement platform seeks a Presales Solution Consultant to enhance client relationships and guide sales strategies. The ideal candidate will possess extensive experience in presales, exceptional communication skills, and a passion for customer engagement. You'll work closely with Account Executives to ensure successful sales integrations with global companies.

Qualifications

• 5+ years in presales/Solution consulting experience.
• Proficiency in Bahasa is a must.
• Hands-on experience with SaaS platform integration.

Responsibilities

• Understand and articulate customer goals.
• Assist in sales stages such as POCs and RFP responses.
• Maintain awareness of product features and advocate customer interests.

Skills

Solution consulting

Customer engagement

Communication

Team player

Intellectual curiosity

Education

Bachelor's degree in Engineering, Computer Science, or comparable field

Job description

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Tokopedia use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Responsibilities

• Understand and qualify customer goals and effectively articulate MoEngage's ability to meet these goals

• Gain and maintain a deep understanding of the customers' architectural solutions/environment

• Work in concert with the Account Executives to build and adapt sales strategies and drive towards successful sales into Global companies

• Assist in Sales stages such as demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a technical pre-sales capacity

• Ensure the success of customer POCs through effective management of success criteria, planning and execution

• Distil and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales

• Maintaining awareness of internal roadmap and new product features to evangelise with customers and their feedback to MoEngage product management and engineering teams

• Influence the improvement of Sales Engineering processes and practices

• Continuously learn and update skills and keep aware of industry trends in the integration and data management space

Requirements

• At least 5+ years of Presales/Solution consulting experience.

• Bahasa language proficiency is must.

• Leave people with the impression that you are really listening to them and understand their problem.

• Should be known for being a “team player.” We just can’t emphasize this enough.

• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it

• Should have strong product solutioning acumen coupled with hands-on experience with SaaS platform integration.

• Should have exemplary written, verbal and presentation skills coupled with unparalleled follow up skills.

• Should have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct

• Marketing, Marketing Analytics or Programming (even just HTML).

• Influence the improvement of Sales Engineering/presales processes and practices

Pluses

• Bachelors degree in Engineering, Computer Science, MIS or a comparable field is preferred

• Background in product development, management or technical pre-sales of digital techniques such as ad platforms and networks, marketing automation, attribution etc.

• SQL development and optimisation.