Solutions Center Representative

The Farmers & Merchants Bank (Stuttgart, AR); Arus; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Solutions Center Representative to enhance customer satisfaction through exceptional service. This role involves being the first point of contact for customer inquiries and resolving issues efficiently. Join a caring, team-centric environment that values employee well-being and offers competitive pay, generous vacation time, and comprehensive benefits. If you possess a strong work ethic and a passion for helping others, this opportunity could be the perfect fit for you.

Benefits

Generous paid vacation time

Medical, dental, and vision benefits

Company 401(k) plan

Long-term and short-term disability

Qualifications

• Minimum of 7 months related experience preferred.
• Strong commitment to customer service and satisfaction.

Responsibilities

• Answer incoming customer calls and resolve issues.
• Direct calls to appropriate personnel when necessary.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Job description

Welcome to Farmers & Merchants Bank and The Bank of Fayetteville. Our bank culture is driven by a Mission Statement to improve the well-being and promote the success of our employees and customers by treating all with dignity, respect, and compassion. We envision being the best company our employees ever work for and the best bank our customers ever do business with as we continue serving unique communities across the State of Arkansas.

DO YOU ENJOY HELPING PEOPLE?

As an energetic and reliable professional, the Solutions Center Representative is responsible for answering incoming customer calls, utilizing Bank policies to solve customer requests, issues and directing calls to others in the Bank when necessary. The incumbent is often the first point of contact for customers' account and other product issues so it is critical to be able to commit to a high level of customer service/satisfaction and handle each call in an efficient and accurate manner.

If you have an unbelievable work ethic and excellent customer service, then this might be the career for you.

WHY JOIN OUR TEAM?

• Caring, team-centric environment
• Generous paid vacation time and sick leave
• Competitive pay and advancement opportunities
• Medical, dental, and vision benefits
• FSA & HSA
• Long-term disability and short-term disability
• Company 401(k) plan

POSITION REQUIREMENTS

• A high school diploma or equivalent GED is required.
• A minimum of 7 months related experience and/or training, or equivalent combination of education and experience is preferred.

HOURS

• Monday-Friday, 8 am to 5 pm
• Saturday, 9 am to noon - alternating Saturdays

We are an Equal Employment Opportunity employer as defined by the EEOC (Equal Employment Opportunity Commission).