Software Engineering - Backend - Customer Care (Bot and Communication Channels)

Software Engineering - Backend - Customer Care (Bot and Communication Channels)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

The Customer Care team at Traveloka is the frontline in delivering exceptional customer experiences, and Bots and Communication Channels are key to this mission. In this domain, we design, build, improve, and maintain a variety of technologies, including chatbots, generative AI, backend systems, third-party integrations, and monitoring tools. These solutions are designed to work together seamlessly, ensuring a smooth and efficient customer journey, automating interactions to resolve queries and provide timely support through innovative bot solutions and communication channels such as chat, email, and voice.

As a Software Engineer on the Bot and Communication Channels Customer Care Team, you will play a pivotal role in building platforms that serve both Traveloka customers and internal users. Your focus will be on ensuring exceptional customer experiences by optimizing bot interactions and managing communication channels. You will be responsible for designing, building, and maintaining systems that are maintainable, scalable, and extendable. We anticipate your active engagement in staying abreast of and proactively incorporating new and pertinent technologies.

You will work in cross-functional teams and meet great people on a regular basis. In addition to working with fellow engineers, you will also work with Product Managers, Designers, Data Analysts, Customer Operations, and other various stakeholders. Building an application is more than just writing code; you will be involved in the complete cycle of product development: ideation, design, implementation, and support.

Day to day activities:

1. Design, build, improve, and maintain chatbots, generative AI, backend systems, third-party integrations, and monitoring tools to deliver seamless customer journeys through innovative bot solutions and communication channels.
2. Work in cross-functional teams and meet great people regularly from top-tier technology, consulting, product, or academic backgrounds.
3. Be encouraged to speak your mind, propose ideas, influence others, and continuously grow yourself.
4. Participate and contribute to engineering hygiene such as code review, unit testing, and integration testing.
5. Participate and contribute to the solution and architectural design review.
6. Participate in the service support as on-call.
7. Participate and contribute to innovation and problem-solving.

In Traveloka, we believe technology is there to solve business problems. If you are a motivated and strategic professional with a passion for driving engineering excellence, we invite you to join our team and contribute to our continued success.

Requirements

1. Bachelor's degree in Computer Science or equivalent from a reputable university.
2. Having a minimum of 3 years of experience in software engineering, application development, or system development.
3. Experience in designing data structures, systems (database, queue, cache, etc.), and architecture.
4. Strong passion for software engineering, application development, or systems development.
5. A good understanding of software engineering concepts, design patterns, and algorithms.
6. Experience in using Java, Terraform, and AWS.
7. Experience with Python is a plus point.
8. Excellent problem-solving skills and a proactive attitude.
9. Ability to collaborate effectively with cross-functional teams.
10. Strong communication skills and the ability to explain technical concepts to non-technical stakeholders.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize the Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.