SOC Manager

Ensign InfoSecurity; Indonesia; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

Ensign InfoSecurity is seeking a seasoned SOC leader to oversee daily operations, develop policies, and drive service delivery excellence. You will manage staffing, approval chains, and liaison with client teams while guiding continuous improvements in SOC processes and KPIs.

The ideal candidate holds a computer science/engineering degree with 7–8 years in information security and at least 3 years in a leadership role within a SOC environment, plus relevant certifications.

Qualifications

• Bachelor's degree in computer science, computer engineering or a related field.
• 7-8 years of information security/cybersecurity experience.
• 3 years in a leadership role and 3+ years in a SOC environment.
• Relevant industry and vendor certifications preferred.
• Strong knowledge of ISO/ITIL frameworks and security best practices.

Responsibilities

• Oversee daily SOC operations and ensure SLAs for all deliverables.
• Develop and maintain SOC policies and standard operating procedures.
• Lead the SOC action approval chain and staffing decisions.
• Design, develop, and implement new service offerings and updates.
• Identify and manage operational risks, taking corrective actions.
• Support training programs to advance analysts and company growth.
• Communicate with customers' operations teams and client management.
• Drive continuous service improvement and KPI metrics for SOC quality.

Skills

Leadership experience

SOC operations

SIEM management

Change management

Cybersecurity forensics

Executive communication

ISO ITIL familiarity

Staffing/resource management

Risk analysis

Project management

Education

Bachelor's degree in Computer Science/Engineering

Tools

SIEM Tools

Job description

Ensign is hiring !

• Oversee the SOC’s daily operations and enable SOC teams to meet SLAs for all applicable deliverables.
• Develop and maintain SOC policies and standard operating procedures.
• Lead the SOC action approval chain.
• Take a leading role in designing, developing and implementing new service offerings, as well as updating existing service offerings.
• Identify and manage potential, current operational issues, risks and take corrective action
• Assist in the developing and operating ongoing training programs designed to help advance our analysts’ careers and our company’s growth
• Manage SOC personnel including enforcing operational controls and shift management
• Make staffing decisions regarding the SOC team
• Provide direction and vision to improve SOCs effectiveness, including motivating people to perform, listening to the team, providing feedback, recognizing strengths, identifying automation opportunities, reducing alert fatigue and providing adequate challenges to staff to maintain innovative growth culture.
• Work as a liaison between the SOC Team, other departments, and upper management.
• Manage relationships with our customers’ in-house operations teams and lead operational interactions/cadence with client management.
• Manage service deliveries and onboarding with the delivery team.
• Design and operate a continuous service improvement and optimization program to ensure SOC is maintaining quality standards surpassing relevant industry benchmarks/best practices.
• Develop and adhere to actionable security KPI metrics which displays SOC’s value to client.

Requirements

• Bachelors or college degree of computer science, computer engineering or other relevant degrees
• 7-8 years of Information Security/Cybersecurity experience
• 3 years in a leadership role
• 3+ years’ experience working in a SOC environment and working knowledge of all managed controls and services. (added advantage)
• Relevant industry certifications
• Relevant technology vendor certifications
• Strong knowledge and experience with industry standard frameworks (ISO) -Familiarity with ITIL or related methodologies
• Experience in the fulfillment and delivery of proposed solutions
• Strong knowledge of Cyber Security forensics and best practices
• Professional focus on SIEM Management
• Experience in SOC process automation and orchestration
• Personnel and resource management experience
• Strong knowledge of project management and risk analysis strategy
• Strong knowledge of change management and implementation best practices
• Professional communication, including executive level and documentation of processes and procedures

About Ensign InfoSecurity

Ensign InfoSecurity is the largest pure-play cybersecurity service provider in Asia. The company is headquartered in Singapore. We specialise in the provision of these services; cybersecurity advisory and assurance, implementation and management of advanced cybersecurity controls, cybersecurity monitoring, threat hunting, and incident response. Underpinning these competencies is in-house research and development in cybersecurity.

What Makes Ensign Special?

We are a technology company with warmth and soul. We are ambitious, propelled by our vision to be the cyber defender of choice, and fueled by the dedication and camaraderie of individuals who are eager to make a difference, and leave their footprints in the industry.

If you are a self-motivated curious go-getter, we want You! Join Us!