SMB Assistant Manager

GrabTaxi Holdings Pte. Ltd.; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology firm in Jakarta is seeking a Key Account Manager to drive revenue growth by managing corporate client relationships. The role involves upselling Grab’s platform products and utilizing Salesforce to develop growth strategies. Candidates should have a Bachelor's degree and 2–5 years of B2B sales experience. The position is fully on-site and offers comprehensive benefits such as medical insurance and flexible work arrangements.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Parental leave

Birthday leave

Qualifications

• 2–5 years of experience in B2B Sales, SMB Sales Lead, or Account Management within SaaS or media sectors.
• Proven track record of exceeding sales targets and motivating teams.
• 3+ years of experience using CRM software and data-related applications.

Responsibilities

• Manage a portfolio of corporate clients with a focus on upselling and cross-selling.
• Lead the sales team and build sales pipeline.
• Develop growth strategies using Salesforce CRM data.

Skills

B2B Sales

Account Management

Salesforce CRM

Relationship Building

Verbal Communication

Education

Bachelor's Degree

Tools

Salesforce

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Grab B2B is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food & package deliveries and related services for companies across Southeast Asia. We engage with top companies and top brands and it's imperative that we drive successful key account management in our organisation. We are looking for a Key Account Manager in our Grab B2B team to manage and grow an expanding portfolio of top Indonesian corporate clients.

Get to Know the Role

You will manage a portfolio of corporate clients in Indonesia, driving revenue growth through upselling, cross-selling, and strategic relationship building with Small Medium Business (SMB) clients and top brands. Utilize Grab B2B product expertise and Salesforce CRM data to develop growth strategies, optimize client performance, and strengthen market position. You will report to the Manager, and you will work fully on-site.

The Critical Tasks You Will Perform

• Manage a portfolio of corporate clients in Indonesia, focusing on upselling and cross-selling Grab's platform products to meet revenue goals and enhance client service.
• Lead the sales team in building and maintaining a pipeline, ensuring performance tracking against sales targets.
• Build and nurture long-term relationships with Small Medium Business (SMB) clients and top brands through strategic planning and an understanding of their needs.
• Develop a understanding of Grab B2B products to identify and maximize upselling opportunities.
• Analyze SMB client data and business pipelines using Salesforce CRM to develop growth strategies that strengthen Grab B2B's market position.
• Present data-driven sales plans aimed at improving client performance while pursuing new programs to drive business growth.

What Essential Skills You Will Need

• Min. Bachelor's Degree with 2–5 years of experience in B2B Sales, SMB Sales Lead, or Account Management within environments like SaaS, media, or enterprise businesses.
• Track record in exceeding sales targets with leadership and management skills, including motivating sales teams to improve performance.
• Adaptable to work in a VUCA environment.
• Clear articulation in written and verbal communication.
• Network abilities with clients and internal Grab stakeholders.
• 3+ years of experience using CRM software (e.g., Salesforce), sales tools, and data-related applications.
• Williness to learn about Grab B2B platforms and products quickly, with eagerness to excel and build a career in a high-growth tech startup, demonstrating integrity and respect.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.