SM - IT Infrastructure, Operation Integrity and Vendor Management

Prudential plc; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global insurance company in Jakarta is seeking an SM for IT Infrastructure and Management. The successful candidate will manage system performances and ensure effective problem and incident management, all while promoting a culture of excellence and continuous learning. Candidates should have a good understanding of IT policies and Agile delivery methodologies. Competitive benefits are offered.

Responsibilities

• Manage and monitor PLAI system performances.
• Investigate and fix PLAI system issues timely.
• Oversee effective incident management executions.
• Manage relationships with TechM for service level agreements.
• Support overall Digital and IT team operations.

Skills

Agile Delivery

Incident Management

IT Policy Implementation

Problem Management

Management Reporting

Job description

SM - IT Infrastructure, Operation Integrity and Vendor Management

SM - IT Infrastructure, Operation Integrity and Vendor Management

Prudential plc Jakarta, Indonesia Apply now Posted 11 days ago Permanent Competitive

SM - IT Infrastructure, Operation Integrity and Vendor Management

Prudential plc Jakarta, Indonesia Apply now

SM - IT Infrastructure, Operation Integrity and Vendor Management

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Strategy:

• Manage, track and monitor of all PLAI system performances
• Investigate, monitor, find the root cause of all PLAI system issues and ensure implementation of the fix(strategic and tactical) timely to prevent such issues happen in the future
• Manage and ensure problem management process are effectively implemented
• Work with incident manager to ensure an effective incident management execution. Continuously monitor the overall incident management portfolio for a better outcome
• Manage the effective implementation of IT policies and procedures to reduce risks from internal or external threats.
• Manage TechM relationship to ensure infrastructure, operations, incident management, helpdesk are delivered to expected service level agreements and KPIs.
• Manage, track and monitor Agile Delivery

Delivery:

• Manage management reporting and information for Digital and IT, such as Quarterly Business Review, Weekly/ monthly management overview
• Support Chief Digital and Transformation Officer to manage overall Digital and IT team

Risk Management:

• Manage and review Strategic Initiatives implementation align with IT policies and procedures to reduce risks from internal or external threats.

People:

• Support smooth transition to new COE tribe structures.
• Promote people excellence through the people development and continual learning to build a strong local resource pool of digital and IT talents

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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