Shopify/ Gorgias Customer Support Agent

TalentPop App; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An online customer support provider is seeking a Shopify/Gorgias Customer Support Agent to deliver outstanding customer experiences from home. You will handle customer inquiries via chat, email, and phone, using Shopify and Gorgias. The ideal candidate is tech-savvy, empathetic, and has at least one year of experience with these platforms. Enjoy competitive pay, health benefits, and a fully remote setup as you grow within a supportive team.

Benefits

Competitive pay with annual performance-based increases

Paid time off

Health and dental insurance

Holiday bonuses

Fully remote setup

Opportunities for growth

Qualifications

• At least 1 year of hands-on experience with both Shopify and Gorgias.
• Excellent written and spoken English communication skills.
• Empathetic, patient, and reliable when addressing customer concerns.

Responsibilities

• Respond to customers via chat, email, or phone in a professional and friendly manner.
• Handle inquiries related to product information, order tracking, returns, and account concerns.
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support.

Skills

Excellent written and spoken English communication skills

Hands-on experience with Shopify

Hands-on experience with Gorgias

Ability to work independently

Empathy and patience

Team-oriented

Tools

Gorgias

Shopify

Job description

Overview

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)

At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You’ll Do

• Respond to customers via chat, email, or phone in a professional and friendly manner
• Handle inquiries related to product information, order tracking, returns, and account concerns
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support
• Stay informed on product updates and support practices to ensure a consistent customer experience

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can rest and recharge
• Health and dental insurance or a health stipend to make you feel your best!
• Comprehensive health and dental insurance
• Holiday bonuses in appreciation of your hard work
• Fully remote setup — work from anywhere you're comfortable
• Opportunities to grow with us as we scale

What We’re Looking For

• Excellent written and spoken English communication skills
• At least 1 year of hands-on experience with both Shopify and Gorgias
• Comfortable working independently and handling multiple conversations at once
• Empathetic, patient, and reliable when addressing customer concerns
• Team-oriented with a strong work ethic and attention to detail

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A stable internet connection (at least 15 Mbps upload/download speed)

When applying, use application code: CS

READY TO JOIN US?

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.