Shopify/ Gorgias Customer Support Agent

TalentPop App; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

TalentPop is looking for a Shopify/Gorgias Customer Support Agent to join their remote team. The ideal candidate will have excellent English communication skills and at least one year of experience with Shopify and Gorgias. Responsibilities include responding to customer inquiries and providing accurate product support. TalentPop offers competitive pay, remote work opportunities, and benefits including health insurance adjustments and paid time off.

Benefits

Competitive pay with annual performance-based increases

Paid time off

Comprehensive health and dental insurance or stipend

Holiday bonuses

Fully remote setup

Opportunities for growth

Qualifications

• At least 1 year of experience with Shopify and Gorgias.
• Able to work independently and manage multiple conversations.

Responsibilities

• Respond to customers via chat, email, or phone professionally.
• Handle inquiries related to product information and account concerns.
• Use Gorgias and Shopify to manage support tickets.

Skills

Excellent written and spoken English communication skills

Hands-on experience with Shopify

Hands-on experience with Gorgias

Empathetic

Patient

Reliable

Team-oriented

Strong work ethic

Attention to detail

Job description

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)

About Us

At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You’ll Do

• Respond to customers via chat, email, or phone in a professional and friendly manner
• Handle inquiries related to product information, order tracking, returns, and account concerns
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support
• Stay informed on product updates and support practices to ensure a consistent customer experience
  
  

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can rest and recharge
• Comprehensive health and dental insurance or a health stipend
• Holiday bonuses in appreciation of your hard work
• Fully remote setup — work from anywhere you're comfortable
• Opportunities to grow with us as we scale
  
  

What We’re Looking For

• Excellent written and spoken English communication skills
• At least 1 year of hands-on experience with both Shopify and Gorgias
• Comfortable working independently and handling multiple conversations at once
• Empathetic, patient, and reliable when addressing customer concerns
• Team-oriented with a strong work ethic and attention to detail
  
  

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A stable internet connection (at least 15 Mbps upload/download speed)
  
  

READY TO JOIN US?

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.