Shopify/ Gorgias Customer Support Agent

TalentPop App; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer support solutions provider is looking for a Shopify/Gorgias Customer Support Agent to deliver outstanding support remotely. Responsibilities include responding to inquiries via chat, email, and phone while using Gorgias and Shopify to manage tickets. The ideal candidate will have excellent communication skills and at least one year of relevant experience. Join a team that values your well-being and offers competitive pay and remote work opportunities.

Benefits

Competitive pay with annual performance-based increases

Paid time off

Health and dental insurance

Holiday bonuses

Fully remote setup

Qualifications

• At least 1 year of hands-on experience with Shopify and Gorgias.
• Comfortable multitasking in customer support environments.
• Reliable and patient when addressing customer concerns.

Responsibilities

• Respond to customers via chat, email, or phone in a professional way.
• Handle inquiries related to product information and order tracking.
• Use Gorgias and Shopify to manage tickets and provide support.

Skills

Excellent written and spoken English communication skills

Experience with Shopify

Experience with Gorgias

Ability to work independently

Empathy

Job description

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)

About Us

At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You’ll Do

• Respond to customers via chat, email, or phone in a professional and friendly manner
• Handle inquiries related to product information, order tracking, returns, and account concerns
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support
• Stay informed on product updates and support practices to ensure a consistent customer experience
  
  

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can rest and recharge
• Health and dental insurance or a health stipend to make you feel your best!
• Comprehensive health and dental insurance
• Holiday bonuses in appreciation of your hard work
• Fully remote setup — work from anywhere you're comfortable
• Opportunities to grow with us as we scale
  
  

What We’re Looking For

• Excellent written and spoken English communication skills
• At least 1 year of hands-on experience with both Shopify and Gorgias
• Comfortable working independently and handling multiple conversations at once
• Empathetic, patient, and reliable when addressing customer concerns
• Team-oriented with a strong work ethic and attention to detail
  
  

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A stable internet connection (at least 15 Mbps upload/download speed)
  
  

READY TO JOIN US?

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.