Shopee Live Team Lead - Operations (Solo)

Shopee; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform in Surakarta is seeking an experienced performance manager to oversee agent productivity and quality. Responsibilities include monitoring, coaching, and managing the distribution of assets like laptops and keys. Ideal candidates should possess strong analytical skills, product knowledge, and basic leadership abilities while being flexible with scheduling.

Qualifications

• Strong analytical skill, problem solving and able to manage multiple priorities.
• Good product knowledge of the company's products.
• Good verbal and written communication skills.
• Basic leadership skills required.
• Willingness to work with shifting schedule.

Responsibilities

• Monitor agent performance in terms of quality and productivity.
• Conduct performance coaching and mentoring for agents.
• Record attendance and performance of each agent.
• Manage the asset distribution process.

Skills

Analytical skills

Problem-solving

Verbal communication

Written communication

Basic leadership

Job description

Job Description

• Monitor agent performance both in terms of quality and productivity (daily, weekly and monthly process)
• Responsible for agent development process, such as conducting performance coaching and mentoring, refreshment of new SOPs and counseling
• Record the attendance and performance of each agent
• Responsible for the asset distribution process (laptops, locker keys, etc.)

Requirements

• Strong analytical skill, problem solving and able to manage multiple priorities
• Good product knowledge of Shopee products
• Good verbal and written communication skills
• Has basic leadership skills
• Willing to work with shifting schedule