Shopee Live Team Lead - Operations (Solo)

Shopee; Surakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company is seeking a performance coach in Surakarta. The role involves monitoring agent performance, providing coaching and mentoring, and managing resources. Ideal candidates should possess strong analytical and communication skills while being adaptable to a shifting schedule.

Qualifications

• Strong analytical skill, problem solving, and able to manage multiple priorities.
• Good product knowledge of Shopee products.
• Willing to work with shifting schedule.

Responsibilities

• Monitor agent performance both in terms of quality and productivity.
• Responsible for agent development process, such as conducting performance coaching and mentoring.
• Record attendance and performance of each agent.

Skills

Analytical skills

Problem solving

Communication skills

Leadership skills

Job description

Job Description

• Monitor agent performance both in terms of quality and productivity (daily, weekly and monthly process)
• Responsible for agent development process, such as conducting performance coaching and mentoring, refreshment of new SOPs and counseling
• Record the attendance and performance of each agent
• Responsible for the asset distribution process (laptops, locker keys, etc.)
  
  

Requirements

• Strong analytical skill, problem solving and able to manage multiple priorities
• Good product knowledge of Shopee products
• Good verbal and written communication skills
• Has basic leadership skills
• Willing to work with shifting schedule