Service Technician

Accelleron US; Jakarta Pusat; On-site; IDR 180,000,000 - 320,000,000; Full time

Benefits offered by this job

Attractive compensation & benefits

Employee Assistance Program

Global parental leave program

Job summary

Accelleron US seeks an experienced Service Technician in Jakarta to deliver on-site service tasks across turbocharging equipment, performing maintenance, repairs, and commissioning with a focus on safety and reliability.

You will troubleshoot issues, coordinate materials, and document outcomes while building strong customer relations and identifying improvement opportunities in a fast-paced, international environment.

Qualifications

• Minimum 3 years of experience in the turbocharging field.
• Strong hands-on experience in welding, preferably on mechanical or rotating-equipment components.
• Practical knowledge of turbocharger maintenance, repair, overhaul, and component inspection.
• Diploma in Mechanical Engineering, Welding Technology, Fabrication, or a related technical discipline.

Responsibilities

• Service Delivery: Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation Creates and maintains a good relationship with customers and understands their needs Identifies new sales opportunities and communicates them internally.
• Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Documents & Reports: Prepares all documents and reports to be signed by the customer representative Reports work done in a timely manner and follows up when needed.
• Troubleshooting: Proactively identifies potential equipment failures and requests proactive corrective actions Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Operational Excellence: Proactively identifies suggestions for product and quality improvement and communicates them further in the Accelleron organization Provides recommendations to management to improve operations and customer service.
• Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities Reports unsafe practices and incidents.

Skills

Turbocharging

Welding

Mechanical maintenance

Troubleshooting

Education

Diploma in Mechanical Engineering

Welding Technology

Job description

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Individual contributors who provide technical services in "hands-on" roles that support daily business activities (example: sandblasting and assisting in lifting/ rigging in the field or in a workshop). Their work is typically supervised. They perform tasks that are well defined and predictable and comprise defined steps within a larger process.

Your responsibilities:

• Service Delivery: Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.,)
• Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation Creates and maintains a good relationship with customers and understands their needs Identifies new sales opportunities and communicates them internally.
• Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Documents & Reports: Prepares all documents and reports to be signed by the customer representative Reports work done in a timely manner and follows up when needed.
• Troubleshooting: Proactively identifies potential equipment failures and requests proactive corrective actions Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Operational Excellence: Proactively identifies suggestions for product and quality improvement and communicates them further in the Accelleron organization Provides recommendations to management to improve operations and customer service.
• Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities Reports unsafe practices and incidents.

Your background:

• Minimum 3 years of experience in the turbocharging field.
• Strong hands-on experience in welding, preferably on mechanical or rotating-equipment components.
• Practical knowledge of turbocharger maintenance, repair, overhaul, and component inspection.
• Diploma in Mechanical Engineering, Welding Technology, Fabrication, or a related technical discipline.

Your benefits:

• Attractive compensation & benefits
• Employee Assistance Program
• Global parental leave program

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Job Family Group: Service