Service Quality Specialist

PT Arya Noble; Jakarta Selatan; On-site; IDR 80.684.000 - 112.958.000; Full time

Job summary

A leading investment strategic holding company in Jakarta Selatan is seeking a professional to enhance customer experience and deliver training programs. The ideal candidate holds a Bachelor's degree and has 1–2 years of experience in customer experience roles. Responsibilities include evaluating customer service quality, collaborating with stakeholders, and continuously updating training materials. This role offers an exciting opportunity to be part of a growing company in the beauty and personal care industry.

Qualifications

• 1–2 years of experience in customer experience or service quality roles.
• Experience in coaching, training, or learning & development is preferred.
• Strong knowledge of customer service principles.

Responsibilities

• Evaluate the quality of customer experience and improve it based on industry trends.
• Organize training programs for Client Care teams.
• Implement a customer touchpoint strategy.
• Update training materials to align with current developments.
• Create evaluation reports on training initiatives.

Skills

Customer experience evaluation

Training program delivery

Stakeholder collaboration

Report creation

Education

Bachelor’s degree in Management, Marketing, Hospitality, or related field

Job description

Working at Erha, the leader of beauty brands in Indonesia, is a rare opportunity, and the perks that are available to you here are hard to find elsewhere.

We have built what we consider, through intensive research and development, the perfect place for change, innovation, and endless possibilities. A place where you will become part of our journey and vision to create a brighter future and bring fresh inspiration in the world of skin health.

This is your chance to experience #ExcitingJourney by joining us if you have the passion with these following criteria:

Do you embrace your love and passion for the following activities?

Evaluate the quality of customer experience and identify areas for improvement by aligning with industry trends and the company’s brand image to enhance customer service.

Organize and deliver training programs to improve the skills and knowledge of Client Care teams, ensuring customer satisfaction levels are maintained or increased.

Implement a customer touchpoint strategy within clinics to uphold customer satisfaction and create a memorable service experience.

Regularly update training materials to ensure they remain relevant to current industry developments and align with the company’s expectations.

Collaborate with both internal and external stakeholders to support business objectives and achieve operational targets.

Create evaluation reports on training programs to identify areas for improvement and provide insights for future training initiatives.

Continuously update and develop Work Instructions (Instruksi Kerja - IK) and Standard Operating Procedures (SOP) for Client Care teams across all clinics to ensure service consistency and alignment with industry standards.

Update and manage training program budget reports to ensure accurate forecasting and inclusion in the company’s financial planning.

Does it match your criteria?

Bachelor’s degree in Management, Marketing, Hospitality, or a related field.

1–2 years of experience in customer experience or service quality/assurance roles.

Experience in coaching, training, or learning & development is preferred.

Strong knowledge and understanding of customer service principles and practices.

Now we'd love to see your talents and start your #ExcitingJourney by submit your profiles (CV). See you then!

Arya Noble is an investment strategic holding company based in Indonesia and expanding our reach throughout Asia. With our current role as an active & agile business incubator & accelerator, Arya Noble has created a group of companies in beauty, personal care, culinary, and other promising industries. Our growing portfolio includes award-winning brands such as ERHA, Marco, Genero, DermaXp, Dermies, Skinproof, Nouria, and many more.

We are here to build the perfect home for change, innovation, and limitless possibilities. We believe in making impacts not only through our products but also our people.

Arya Noble is an investment strategic holding company based in Indonesia and expanding our reach throughout Asia. With our current role as an active & agile business incubator & accelerator, Arya Noble has created a group of companies in beauty, personal care, culinary, and other promising industries. Our growing portfolio includes award-winning brands such as ERHA, Marco, Genero, DermaXp, Dermies, Skinproof, Nouria, and many more.

We are here to build the perfect home for change, innovation, and limitless possibilities. We believe in making impacts not only through our products but also our people.